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Technical Product Owner - Capabilities and Thought Leadership

Logic20/20 Inc.

2021-12-04 10:39:52

Job location San Francisco, California, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Job Description

We are improving a major telecommunications companys customer care by implementing asynchronous communication channels and AI/ML models to predict customer needs and promote intuitive response. The result? Shorter service times and more personalized care for thousands of customer conversations in any given month.

As Technical Product Owner, you will support and guide a collaborative team in their mission to build new tools, create new approaches to end-to-end product development, and deliver thought leadership across a broad range of products and services. With the chance to problem-solve, ideate solutions, and lead change, you will effectively improve customer experiences and leverage areas of growth.

Youll work on a variety of projects at enterprise-level organizations. New projects mean new business objectives, new challenges to solve, and new teamsits a chance to flex existing skills and build new muscle. You will be empowered to participate in key decision-making and use your skills, thought leadership, and passion to drive yourself and your team forward.


The Logic20/20 Digital Transformation team applies design thinking and next-gen technologies to solve our clients toughest business challenges. Youll work side-by-side with architects, managers, and engineering consultants to gain a 360-degree perspective of the challenge at hand while contributing your unique perspective to help lead the development of innovative solutions.


* Youre passionate about understanding customer needs and laser-focused on driving product requirements that align with them
* You take ownership with ease, and little oversight, to embrace product capabilities
* You are enthusiastic about mobile apps and emerging technologies
* You have proven expertise in industry SDLC best practices and delivery excellence
* You excel at integrating usability studies, research, and market analysis into product requirements to enhance user satisfaction
* You have vibrant communication skills and are comfortable driving results and requirements with engineering teams, executive leadership, and stakeholders

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