CLIENT ACCOUNT TITLE SPECIALIST II

Job description

$2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 6/30.

The Client Account & Title Specialist II is a highly visible and front line, client facing, on-site extension of Dealertrack who performs end-to-end registration and titling administration duties. This role is located at a client site 100% of the time. As the liaison, acting on behalf of the customer, this individual also coordinates with client services, product, account management, operations, etc. to ensure any issues that arise are effectively communicated with a sense of urgency to the appropriate department. The Client Account & Title Specialist II provides exemplary Customer Service to both internal and external Clients.

This individual is responsible for ensuring all client contacts are kept apprised of product developments and any changes in DMV rules and regulations affecting them. Any client-facing recommendations and/or process changes are communicated to Sr Client Account & Title Specialist and/or management with a sense of urgency. They are also responsible for providing "front-line" support where necessary by coordinating with the applicable department to ensure resolution.

The team member must be able to provide guidance and communicate DMV information to users in clear terms. This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. Position requires strong customer facing & relationship management skills, along with understanding of California vehicle registration and titling and client services.

Your role:

Communicate to appropriate individuals for any client related issues encountered to secure customer satisfaction
Communicate any recommendations for improvement of processes related to team, role and job functions, to Sr. Client Account & Title Specialist and/or management
Assume accountability for meeting SLA's deadlines, through effective time management and prioritization
Consult with immediate supervisor or manager for escalation of unresolved client related issues or conflict
Adhere to assigned client's policies and process procedures defined for the Dealertrack title processing operation
Examine documents submitted by customers for motor vehicle titles and registrations.
Review transactions submitted electronically to ensure the transaction is complete
Complete paperwork to process title and registration transactions.
Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
Verify information on documents, including but not limited to, taxes and fees, license plate, lienholder information, owner's information and mileage.
Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services
Research complex issues and provide recommendations to leadership for resolution including title issues.
Resolve issues with customers, as they are presented either upon discovery or in response to a customer call.
Work exception queues identified by the system.
Update & validate exception title in the system.
Request funds to pay state fees.
Resolve exceptions by completing documentation, submitting to the State, and/or working with the customers.
Complete title validation.
Monitor aging of titles.
Retrieve new title docs sent by state.
Record costs of fixing title.
Provide accurate and friendly service to dealer clients and interact with other client dealer departments, as necessary.
Provide client support and technical resolution via email, phone, and other electronic communications.
Answer policy and procedural questions.
Provide training to clients in the use of system and applications.
Other duties as assigned
Qualifications:
Minimum Requirements:

High School Diploma/GED
3 years related experience
DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
Must be able to receive CA Business Partner Automation approval
Must be able to handle multiple, competing priorities and deliver results in a fast-paced environment
Strong problem-solving skills and the ability to exercise sound judgment
Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential
Strong computer skills, data entry
Proven ability to organize and prioritize daily work with limited supervision
Have requisite skills to support the specialty area to which the individual is assigned
Experience working with large, high-profile clients desirable
Who We Are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.