Sales Cloud Admin

---

Job description

job summary:

Description:

Job Title: Sales Cloud Admin

Work Location:

Remote - US

Who You Are

The Digital Experience (DX) team seeks an experienced Sales Cloud admin to collect core requirements, coordinate stakeholders, manage cross-functional implementation timelines with IT teams, oversee end-to-end troubleshooting, and provide training and support to business stakeholders.

This consultative role will evaluate business problems and provide platform solutions to help drive highly personalized, connected experiences that enable the DX team and cross-functional support teams to guide the right customers, at the right time, with the right information in a way that results in increased technology adoption, bookings, retention and ultimately, success for customers and partners.

This person will work with teams across DX to evaluate how Sales Cloud can come together with Salesforce Marketing Cloud, Snowflake, and internal systems to create a cohesive customer and partner experience. They will gather, document, and manage technical requirements to enable cross-team collaboration to achieve this vision.

What you'll do:

- Coordinate between Salesforce IT, data engineering, technical leads, and business stakeholders to deliver business requirements and implementation enhancements

- Provide consultative platform expertise to drive the optimal solution

- Evaluate requirements and ensure they adhere to cross-platform and architecture standards

- Identify and document clear technical requirements and workflows

- Develop critical Salesforce reports as needed for business objectives and troubleshooting

- Provide clear communication to ensure timelines are met and stakeholders are informed

- Conduct end-to-end troubleshooting to support global teams within Sales Cloud and in collaboration with our data engineering and Salesforce Marketing Cloud teams

- Document processes on Confluence and conduct training across team members

We are seeking high-energy and qualified candidates who possess the following skills and experience:

- Excellent verbal and written communication skills

- 3+ years of experience using Salesforce.com required

- SQL experience required

- Experience with Marketing Cloud and related products like Service Cloud, Commerce Cloud, Community Cloud, Eloqua, Marketo, Microsoft Dynamics, or other selling and customer success platforms preferred

- Jira, Confluence, Rally, and Aha experience preferred

- Exceptional leadership, logic, writing and presentation skills

Who you'll work with

You will work cross functionally with the Customer Experience, Sales, Marketing, and IT organizations, playing a leadership role in transforming the way the compay works with our customers, partners, and sellers. Using real-time connected data, machine learning, and automation; the team enables sellers and partners to deliver a powerful, personalized experience-throughout the entire customer lifecycle. This dedication to the customer experience drives recurring revenue, cost savings and sales effectiveness for the company and its partners.

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

location: San Jose, California

job type: Contract

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

The Digital Experience (DX) team seeks an experienced Sales Cloud admin to collect core requirements, coordinate stakeholders, manage cross-functional implementation timelines with IT teams, oversee end-to-end troubleshooting, and provide training and support to business stakeholders.

This consultative role will evaluate business problems and provide platform solutions to help drive highly personalized, connected experiences that enable the DX team and cross-functional support teams to guide the right customers, at the right time, with the right information in a way that results in increased technology adoption, bookings, retention and ultimately, success for Cisco customers and partners.

This person will work with teams across DX to evaluate how Sales Cloud can come together with Salesforce Marketing Cloud, Snowflake, and internal systems to create a cohesive customer and partner experience. They will gather, document, and manage technical requirements to enable cross-team collaboration to achieve this vision.

qualifications:

• Experience level: Experienced
• Education: No Degree Required

skills:

• ADMIN*
• NETWORK ADMIN
• Cloud

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

- provided by Dice