Sales Support Admin

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Job description

job summary:

Do you have impeccable attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you enjoy working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki's sales databases.

You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating Cisco and Meraki's database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results.

MINIMUM REQUIREMENTS: ("Must have" Qualifications)

Ability to work in a high energy and high deal volume environment

Attention to detail is an absolute must

strong organizational skills coupled with multi-tasking ability

Previous experience in sales support or data entry preferred

College degree preferred

DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: ("Nice to have Qualifications")

Must be comfortable working with deadlines

strong communication skills and the ability to be a team player

Familiarity with Salesforce and Excel preferred

Additional role, initiative and group information:

Cisco Meraki Sales Support's day to day includes routing live deals to the appropriate account owner to optimize daily sales operations; conducting conflict checks for incentive programs; matching Meraki's existing customer and reseller database to that of Cisco's; working cross-functionally with multiple teams to solve escalations; solving sales representative's questions regarding sales systems and processes; conducting internal and outside research; ensuring that company policies are being met in sales transactions; use Cisco's commerce tool and Meraki Salesforce.

Additional position requirements:

- How long will you need this worker on assignment for this agreement? (1 year)

- Will there be any travel funding needed for this PO? No

- Will you require any OT funding added to the PO for the quarter? Yes

- Can the worker(s) work remote? Or is this strictly an onsite position? Hybrid

- Would you prefer your interviews to be via: Phone, Email, WebEx, Video or In Person? WEBEX - manager phone screen with assessment; 2nd round is panel WEBEX video is required.

- Is Cisco experience a plus, a must, or not required? (Applies only in US/CAN/INDIA/CHINA) Not Required

location: San Jose, California

job type: Contract

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

- Routing live deals to the appropriate account owner to optimize daily sales operations

- Conducting conflict checks for incentive programs

- Matching Meraki's existing customer and reseller database to that of Cisco's

- Working cross-functionally with multiple teams to solve escalations

- Solving sales representative's questions regarding sales systems and processes

- Conducting internal and outside research

- Ensuring that company policies are being met in sales transactions

- Use Cisco's commerce tool and Meraki Salesforce

qualifications:

• Experience level: Entry Level
• Education: No Degree Required

skills:

• Technical Support

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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