Network Administrator, Sr/Lead (Site Administration/Ops Support)

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Job description

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Secure our Nation, Ignite your Future

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Network Administrator, Sr/Lead (Site Administration/Ops Support) to join our team in the Camp Roberts, CA.

Responsibilities include, but are not limited to:

• As a key member of the on-site team, providing consultative, advisory, and contributor services.
• Assisting in the execution of operations support.
• Promoting a performance-based, personnel-centered environment allowing for professional and personal growth of all team members while delivering exceptional results to the customers.

Strategic:

• Driving consistency across all operations and be a conduit to provide value to the customer. Supporting Army's Enterprise IT as-a-Service (EITaaS) operations.
• Proactively measure and monitor our support level and customer satisfaction.
• Identify and recommend opportunities to operate more efficiently and effectively.

Tactical Day-to-Day responsibilities:

• Acting as an escalation point for the customer, and internal team members.
• Providing user access to EITaaS network and applications.
• Providing Tier 1 Infrastructure Monitoring and Management.
• Providing Tier 1 Security Operations (SOC).

Tactical Daily / Weekly / Monthly responsibilities:

• Monitoring service desk volume and tickets.
• Handling communications on any major IT issues/alerts.
• Providing quality control of support responses for end user support and infrastructure management.

Compliance:

• Providing User Access (MACD Management)
• Providing Application, Network, and Systems Security (SOC Operations)
• Handling Asset Management (both UC hardware and software)
• Working with EITaaS CNOSC Security Manager and Army client to ensure applicable controls, compliance and regulations pertaining to information security are identified and adhered to.
• Establishing and managing key performance indicators (KPI).
• Establishing and managing service level agreements (SLA) and standard operating procedures (SOP)s.
• Managing and monitoring new system rollouts.
• Ensuring the appropriate change management procedures are adhered to.

Basic Qualifications:

• Must have at least 7 years of directly related experience and a Bachelor's degree. 5 years of additional experience may be considered in lieu of a degree.
• IAT II level certification (Security+ CE or equivalent).
• Experience managing end user support and infrastructure management.

Possess a knowledge of multiple technologies including but not limited to:

• Microsoft platform/technologies
• Network services
• O365
• Skype
• Remedy/ServiceNow
• ITIL
• Server/Storage/Backup Platforms
• Extensive Telecom; Network Design and Installation
• Circuits
• Routers/Switches; Install/Configure and Troubleshoot
• Access Points
• Must be proficient in Void Technologies

Security Clearance Requirements:

• Must be a U.S. Citizen with an Active Secret Clearance, eligible for a Top Secret Security Clearance.
• Drug Screening may be required before starting in this position.

Location: Camp Roberts, CA

Shift: Standard Daytime hours; 40 hours/week with surge support as required to support the mission.

Physical Requirements:

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
• The person in this position needs to occasionally move about inside the office
• The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

#LI-JB1

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.