Collections Representative 2

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Job description

Collections Representative 2
Location: San Ramon, CA

Summary:

Seeking a Collections Representative to perform various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. A typical Collections Representative may also be responsible for the stocking of recovered or returned collateral, preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements.

Responsibilities:

• Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls.
• May initiate and prepare files for repossession, charge-off, NOD and skip trace.
• Uses various collection systems to update customers' accounts and to send correspondence.
• Ensure recovered/returned collateral is logged into inventory system.
• Obtains collateral values through available sources.
• Identifies and handles problem title situations.
• Processes sales proceeds and prepares sales packages.
• Produces all inventory reports.
• Communicates with various auctions, repossession companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division.
• Provides back up for transportation of recovered/returned collateral.
• Knows, understands, and adheres to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act.
• Communicates with customers regarding reinstatements, redemptions, and any disputes.
• Other job duties may include the following: Understands and adheres to Client (Client), FHA (HUD), Veteran's Administration (VA), and all private mortgage insurer's (PMI) rules and guidelines.

Skills:

• Ability to assess customer's financial situation for possible referral for loss mitigation.
• Verbal and written communication skills, attention to detail, and critical thinking.
• Ability to work independently and manage one's time.
• Knowledge of federal, state, and company policies, procedures and regulations as related to accounting.
• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related software.

Education/Experience:

• High school diploma or GED required. Associate degree in accounting or related financial discipline preferred.
• 2-4 years financial and/or accounting experience preferred.