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Director of Front Office- Lake Tahoe Resort

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Lake Tahoe Resort

2021-12-03 13:34:31

Job location South Lake Tahoe, California, United States

Job type: fulltime

Job industry: Executive Positions

Job description

If you're interested in becoming part of a family that cares and working for a company that provides exceptional benefits and career advancement, then Lake Tahoe Resort Hotel / Davidson Hospitality is where you want to be! We are recruiting for a dynamic Director of Front Office, who loves the mountain lifestyle, is committed to providing an exceptional guest experience and wants to have fun along the way! If this sounds like you, then this could be your next career adventure!

DIRECTOR OF FRONT OFFICE

Job Description

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%).

SUMMARY

The Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure Front Office staff including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.

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