Team Lead, Publisher Services

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Job description

Company Description

Job Description

About the Role:

The Publisher Services team is responsible for ensuring the quality of publishers looking to join CORE Private Exchange as well as supporting publisher growth by communicating new solutions and earning opportunities. This team manages all Epsilon house accounts, providing high quality support primarily via email.

The Publisher Services Representative, Team Lead will be responsible for coaching and mentoring a team of Publisher Services Representatives while overseeing various project initiatives.

Responsibilities:

• Responsible for effectively managing a team of 1-3 Publisher Services Reps
• Accountable for aspects of team oversight, including onboarding, training and performance
• Assist and oversee the process of the publisher application process, publisher support emails and the completion of additional projects
• Collaborate with other teams in the media organization to ensure current processes and procedures are up to date
• Monitor and track progress against benchmarks for success including publisher support, new solution rollouts and additional communication pertinent to publisher growth
• Establish efficiencies to improve current processes to maximize team efficiency and effectiveness.

Requirements:

• 3-5 years of online work (DPS/SSP/Direct Publisher) experience
• Experience holding leadership role over team
• Preferred college educated or demonstrated experience in a similar business environment
• Customer service experience
• Knowledge of the internet and its commercial benefits
• Strong analytical, sales and written skills
• Well-developed communication and presentation skills
• Effective client management skills with a strong customer focus
• Ability to show problem solving skills
• Advanced computer skills (e.g. PowerPoint, Excel, Word, Outlook, and internet)
• Ability to work with wide range of people at all decision-making levels
• Excellent planning and organization discipline
• Results /goal oriented

Qualifications

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.

Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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