Business Systems Analyst

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Job description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Benefits - Medical, Dental, Vision, wellness program and more!
• 401k Matching - $1 for $1 company match up to 6% of pay
• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary

Our Business Systems Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. The Business Systems Analyst utilizes a combination of professional, business and technical systems knowledge and skills.

Essential Functions

• Determines priorities and schedule for system related work for assigned applications/systems/processes.
• Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.
• Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.
• Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.
• Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.
• Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.
• Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.
• Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas. Presents solutions and recommendations to management.
• Identify field training needs; develop training materials and conduct training sessions.
• Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).

Knowledge/Skills/Abilities

• Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training
• Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros
• Team player with proven analytical and writing skills to produce systems development requests
• User level knowledge of all systems developed and supported within the unit
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)
• Detailed technical knowledge of a group of interrelated systems and their business functions
• Knowledge of data produced by systems, its uses, sources and meaning for decisions.
• Ability to run queries across platforms and provide analytics on the results
• Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• 5+ years business systems analysis experience
• 2 - 3 years Insurance industry experience preferred

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