Copy of Night Auditor/Overnight Security Agent

Job description

Description:

The Night Auditor / Overnight Security Agent is a vital member of the club/hotel and security team who is responsible for providing a hospitable safe and secure environment in which guests can relax overnight. The Night Auditor / Overnight Security Agent will assist with the protection and safeguarding of all guests and associates of the club and hotel overnight. Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner. Responsibility for obtaining all loss reports, including workers comp and guest incidents. Will monitor security cameras and accept all calls from guests and/or associates and coordinate action to manage any incident.

• Balancing the accounts from the day shift.
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills, and checks for vendors, employees, and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Preferred Qualifications and Skills

• 2 or more years of experience as a security officer / agent in a luxury environment

• Previous experience in handling high profile guests

• High attention to detail and skilled problem solver

• Previous experience in large amount of contact with guests, local law enforcement and other club / hotel associates and excellent personal presentation and interpersonal skills is a must

• Previous experience with standing for up to 8 hours per shift and able to lift 40 lbs.

• Successful candidate must possess legal work authorization in the United States

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