Assistant Property Manager

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Job description

JOB SUMMARY

The Assistant Property Manager reports to the Property Manager and supports the operations and financial performance of an assigned property for LYND. Primary responsibilities include collecting rent and ancillary fees from residents, including collections of delinquent accounts; posting income and deposits; inspecting property landscape and apartment units; customer service with current and prospective residents; leasing apartments; office management and support.

DUTIES AND RESPONSIBILITIES

* In the absence of the Property Manager, the Assistant Property Manager is in charge of the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made. Lost or missing funds shall become reimbursable to LYND Company.
* Supports, coordinates and facilitates leasing, resident retention, concessions and customer service activities. Maintains resident files. May provide direction and guidance to the office team. Provides leadership and guidance in the absence of the property manager.
* Collects rent from residents and posts into the OneSite.
* Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time.
* Distributes renewal notices to current residents. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
* Performs leasing of units, including generating traffic and responding to telephone and Internet inquiries. Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
* Assists with the resolution of resident issues and complaints in cooperation with the staff.
* Assists with planning and attends social and other community events for residents.
* Ensures adherence to LYND policies and safety rules; complies with LYND policies for reporting incidents.
* May inspect recently vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. Operates a motor vehicle.
* Performs other related duties as assigned to meet the needs of the business.
* Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and employee safety.
* Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.

EDUCATION AND EXPERIENCE

* High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, or an equivalent combination of education and experience
* Experience in customer service, sales and/or leasing required

KNOWLEDGE, SKILLS AND ABILITIES

* Required to have an acceptable criminal background and drug screen.
* This is a full-time position, must be able to work a 40-hour standard work schedule.
* Sales knowledge, skills and abilities to sell products and services to new and existing customers.
* Understands and complies with Fair Housing laws and standards
* Knowledge of apartment management laws and regulations at the federal, state, and local levels
* Customer service skills and conflict resolutions skills to overcome objections and resolve issues
* Knowledge of general bookkeeping and accounting practices
* Knowledge of property management business procedures
* Organizational skills to maintain records and schedules
* Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
* Skill and ability to clearly and concisely communicate verbally and in writing
* Critical thinking and problem-solving skills
* Requires the ability to make bank runs or to attend meetings due to business necessity
* Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). Ability to learn and operate OneSite
* Ability to maintain confidentiality and maintain appropriate discretion