Front Desk Agent - Winter Seasonal

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Job description

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.
As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

The Front Desk Agent responsibilities include, but are not limited to:

• Greeting guests in a warm and friendly, prompt and professional manner
• Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out
• Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
• Make room reservations, log guest requests and accurately maintain the status of each reservation
• Manage incoming telephone and email correspondence in a prompt and courteous manner
• Perform weekly pre-arrival and post-arrival inspections of high end hotels, condos and homes
• Maintain front desk cash drawer within the regulations of the Vail Resorts cash handling procedures
• Accept and log all incoming packages, ship and log all outgoing packages, accept and schedule the delivery of guest amenities and ensure guests receive all mail, luggage and packages in a timely manner
• May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
• Responsible for cleanliness of Guest reception and surrounding public areas
• Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
• Maintain a high level of professional appearance, demeanor and ethics at all times
• Handle confidential information, including guest records with a high degree of integrity
• Participate in training classes as assigned by the manager
• Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times
• Other duties as assigned by specific hotel Front Desk Managers/Supervisors

Qualifications:

• High School Diploma or equivalent - required
• Bachelor's Degree or equivalent - preferred
• Must be able to read, write, speak & comprehend English fluently - required
• Must have a Valid Colorado Driver's License - required
• At least 1 year of guest service, hotel or hospitality experience - preferred
• Must be able to stand/walk for long periods of time in excess of 2 hours without sitting - required
• Must be proficient in Microsoft applications (Work, Excel and Outlook) - required
• Must have strong communication and organization skills
• Must be able to work in a team and be detail orientated
• Must be able to work weekends and holidays, days, and evenings - required
• Must be able to work a varied schedule depending on the property - required
• Must be able to lift and carry 50lbs
• 2 or more years of guest service experience - preferred
• Knowledge of LMS property management system - preferred
• In-person interview - preferred
• Resume - preferred
• Knowledge of Beaver Creek and Vail area activities, restaurants, mountain layout - preferred

The budgeted range starts at $15.00. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

• Medical, Dental, Vision insurance, and a 401(k) retirement plan
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
• Paid Parental Leave for eligible mothers and fathers
• Healthcare & Dependent Care Flexible Spending Accounts
• Life, AD&D, and disability insurance

We're looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 374753