Property Management Administrator

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Job description

Job Description

Job Title: Property Management Administrator

Job Status: Year Round Full Time

Compensation and Benefits:

• Compensation: Proposed hiring rate of $18.00 to $19.00+, actual pay will be adjusted based on experience.


• Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Property Management (PM) team provides homeowner/condominium association management services for Copper Mountain-managed properties. These services include accounting, governance, facilities maintenance, and staffing services. Working as a part of the Copper Association Management (CAM) team, the PM Administrator will be responsible for ensuring the day to day functions and requirements of the office are met in a professional and efficient manner and contribute to the team's overall effectiveness.

Reporting to the CAM Manager, the PM Administrator will be responsible for all aspects of office administration, including association website updates, parking passes, work order tasking, scheduling, personnel administration, marketing, insurance claim follow-up, homeowner reservations, and assisting the Association Managers with their duties. Some work schedule flexibility and the ability to communicate fluently in person, via telephone, via e-mail, and via radio in the English language are required.

Essential Duties and Responsibilities:

• Answer phone calls, emails, pick up and sort mail, greet in-office traffic and direct appropriately


• Clerical duties: filing, record-keeping, office inventory, database and website updates, work order dispatch, tracking, and follow-up, parking permits, retrieve and distribute mail to Association Managers, and notice production and circulation


• Personnel duties: assist in staff hiring process, new hire on-boarding, nametags, research and schedule training, coordinate IT access, keep staff informed of Copper events and updates, maintain employee contact lists and radios


• Payroll duties: staff scheduling, daily payroll entry, website maintenance and updates, payroll reporting, monthly labor billing entry, acting liason with Copper HR on behalf of staff


• Accounting Assistance duties: verify accuracy of invoices to checks and mail out, file invoices, send welcome letters, stuff and mail quarterly invoices and mailings, complete condo questionnaires and status letters, respond to realtor questions and requests, perform QuickBooks uploads, maintain the Master owners list, and answer general accounting questions


• Cirque Homeowner Assistance duties: enter homeowner reservations, facilitate reservation swaps, contact and onboard new owners in the reservation system, answer reservation questions, dispatch guest and maintenance requests, assist with homeowner accounting questions, schedule vendors for maintenance weeks, maintain housewares stock and order


• Account Management: At T phone service for department, TSheets time tracking, Association Voice website, Spiceworks ticketing system, HD Supply, and others as directed by Association Manager


• Website duties: upload and maintain documents, newsletters, board contacts, manager and staff contacts, board communiation, ownership directories, homeowner financials, and assist homeowners with sign on issues; Create/maintain/update work order ticketing system- roll out to departement and act as dispatcher


• Coordinate accurate and timely completion and archiving of daily record keeping tasks


• Annual scheduling of third-party inspections for all HOAs


• Create/update/maintain Word and Excel spreadsheets and templates


• Track owner requests and complaints specific to HOA-related issues and share with respective HOA Manager for necessary action


• Document and coordinate orders for any supplies with Association Manager


• Handle information requests from real estate agents, vendors, guests, and owners


• Assist with the production of mass mailings


• Order all necessary office supplies and track the costs


• Ensure the cleanliness and organization of the office environment; organize/consolidate HOA binders, maps, and docs


• Assist with the preparation of marketing materials and prospective business proposals


• Coordinate recognition for the overall team and individuals


• Display outstanding negotiation and conflict resolution skills to turn challenges into opportunities while finding creative and mutually beneficial solutions to issues


• Ensure that all office equipment is kept in good working condition


• Assist CAM Manager and Association Managers with coordination of special projects


• Follow all established emergency protocols and assist as directed (e.g., power outages; fire alarms; building evacuations)


• Assist team members at other properties and from other departments as needed


• Attend CAM meetings and produce weekly meeting minutes


• Attend HOA board meeting and produce meeting minutes


• Responsible for other duties assigned by CAM Manager

Guest Service Duties:

• Develop and maintain excellent working relationships between Copper employees, contractor representatives, the Master Association, Front Desk, Security, and those with whom CAM conducts business


• Represent Copper Mountain and the CAM Department as a professional Playmaker; friendly; helpful and skilled member of our resort community.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.


• Consistently delivers outstanding customer service and assistance to all people interacting with the CAM office. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

Supervisory Responsibilities:

• Ensure accurate and timely completion of employee time tracking sheets

Personal Attributes:

• Is honest and has the highest integrity


• Is able to handle and manage confidential information


• Professional appearance. Adheres to all grooming guidelines


• Follows established policies and procedures


• Is supportive of Core Values


• Sets the example for others and is above reproach


• Is comfortable to challenge established policies and procedures, but, once established, is supportive of those rules.


• Is organized in tasks. Sees projects through to the finish. Has good follow-through and follow-up.


• Can handle fast paced, potentially high-pressure environment


• Is flexible with hours and days of work


• Prioritizes and re-prioritizes personal time and work, to have good balance in life

Job Requirements

Basic Requirements:

• High School Graduation or GED required


• Must be able to speak and read English


• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.


• Demonstrated ability to stay with a job/company for more than two years


• Microsoft Office (Word, Excel) experience required


• Able to lift approximately 50 lbs.


• Able to climb stairs and move about the resort easily in all weather conditions


• Color and night vision


• Must have a valid U.S. Driver's license

Preferred Experience and Special Skills:

• Fluency in written and spoken English required


• Fluency in Spanish a plus


• Familiarity Association Voice software a plus


• Basic accounting skills and QuickBooks experience a plus


• A college or university degree and proven, validated experience/performance in closely-related fields will be considered


• Experience in support of Property Management and/or General Maintenance (particularly in a resort environment) is preferred

Copper Mountain, LLC is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

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