Senior Business Analyst

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Job description

Your Opportunity:
The BTS Infrastructure & Program Support organization within the Schwab Banking & Trust Services (BTS) team, partners with teams across the firm to support key business partners and product owners. The BTS Infrastructure & Program Support team is responsible for protecting and safeguarding BTS while continuing to increase scalability and efficiency through platforms, program support, access management and data governance.

Within BTS Infrastructure & Program Support, the Program Support team is a multi-functional group that uses expertise in project management, organizational change, process improvement, program management, systems design, and regulatory exam management.

As a Sr. Business Analyst, you will play a critical role in identifying, prioritizing, and solving sophisticated problems while collaborating with business, technology, and other partners to deliver solutions that provide value for BTS and our business partners. SharePoint development, design and integration expertise are critical to success in this position.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.

Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference, through the remainder of 2021.*

When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office.

Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at:
Acting as a SME for all aspects of SharePoint Online and Office 365 with experience using add-ons including Power Apps, Power Automate, BI's, SQL coding and integrating SharePoint with enterprise systems and applications

Collecting, documenting, and validating business requirements, process flows, user testing strategies, translating functional requirements to technical requirements, and identifying scalable solutions

Collaborating with multi-functional teams and end-users to create solutions that deliver value in supporting roadmaps and future-state vision

Working with leaders and the business to drive successful implementations of process redesign initiatives

Leading multiple projects and meeting target dates

Coordinating development, testing, and implementation of solutions with vendors as needed

Identifying technology and design issues, coordinating team members, and driving resolution across multiple teams and partners

Designing customized reporting for business metrics, Key Performance Indicators and dashboards

Being a standout colleague and working with teammates on multi-functional projects with various SME expertise provided by others to successfully complete higher-scale projects

What you have:
This role requires a highly motivated, organized, and experienced business-focused individual with a demonstrable record of delivery in a constantly evolving environment.

Demonstrable Subject Matter Expertise in SharePoint design and programming is required, expertise in SharePoint Designer and InfoPath highly desirable

Solid understanding of Microsoft 365 and its functionality within Teams and SharePoint is required

SQL, BI, Tableau, Jira, and Confluence skills in conjunction with SharePoint; highly desirable

7 + years of experience as a Business Analyst or Program/Project Manager with a track record of delivering innovative and strategic business process requirements and data-related solutions required, preferably in the financial services industry

Solid experience and understanding of Agile in developing epics, themes, user examples, supplementary requirements, and business rules; highly desirable

Strong analytics and process engineering background; certification in a process improvement or project management field (Six Sigma, PMP, Lean, etc.) is preferred

Excellent analytical skills, including the ability to anticipate issues and to craft appropriate solutions

Ability to articulate new process features and capabilities in clear use cases

Good interpersonal, problem-solving, influencing, prioritization, decision- making, and conflict resolution skills

Exceptional ability to multi-task, change directions and shift between projects and initiatives

Excellent written and verbal communication skills

Familiarity with vendor management systems such as Ariba and Open Pages is highly desirable but not required

Experience working with Policy Hub and Control Hub is a plus but not required

Bachelor's Degree or equivalent experience required

Colorado Compensation
Target Total Compensation - 101,400 - 165,400.
Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more.