Tier 2 System Maintainer 24x7 - TS/SCI with Poly

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Job description

Description

Job Description:

The National Solutions Group at Leidos has an opening for a Tier 2 System Maintainer supporting 24x7-mission applications maintenance in Aurora, Colorado. The successful candidate will be required to execute, refine, and supervise the processes and procedures of Tier 2 System Maintenance operations in a purpose-built enterprise environment throughout the operational lifecycle of customer directed mission applications. The candidate will be required to possess demonstrable leadership skills and ability to work constructively and collaboratively across multiple functional and technical areas to achieve a positive impact on explicitly stated and implicit program goals and business results.

Qualified applicants must be able to perform efficiently under dynamic conditions and skillfully navigate continually evolving priorities, facilitating reliable and consistent mission application data processing in a complex computing environment. Applicants will exercise comprehensive technical assessment and incident escalation procedures in order to meet or exceed prescribed Performance Requirements Standards (PRS). Through the application of deep technical and critical thinking skills, expert knowledge, and highly innovative approaches to resolving complex problems, the ideal candidate will be integral to ensuring the uninterrupted performance and stability of mission processors and their associated IT infrastructure.

Primary Responsibilities:

• Provide proactive 24x7 Tier 2 software maintenance Tier2 application and system administration support to operational mission systems to include break/fix actions, scheduling maintenance and documentation.
• Provide consistent execution of Tier 2 system availability and reliability through the direction of proactive maintenance methodologies and request fulfillment activities
• Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution
• Enforce adherence to prescribed incident and problem management or ticket escalation processes to quickly and proactively resolve system outages as appropriate
• Coordinate and collaborate with teammates, customers, and external stake holders as required to ensure timely restoral of failed mission applications and associated functions to a fully operative state
• Manage out-of-band Tier 2 call-in support requests and execute other related supporting duties as required
• Provide training for teammates, Tier 1 and customers as directed
• Cultivate technical competency throughout the team as well as customer satisfaction and confidence through the influencing and encouragement of innovative solution development that positively impacts program goals and business results

Basic Qualifications:

• U.S. citizen with an active TS/SCI with a polygraph required
• Bachelor's Degree AND 4+ years of applicable experience OR 8 years of applicable experience in lieu of degree
• Current DoD 8570.01m IAT-II or higher certification (e.g. Security+ CE)
• 6 or more years of experience supporting Tier 2 systems maintenance operations
• Proven experience and proficiency with one or more of the following disciplines in an enterprise environment:
  • Unix, Linux, and/or Windows based OS and application management
  • Troubleshooting of complex and interconnected systems
• Ability to communicate effectively with internal team members, customers, and external stakeholders across multiple technical areas

• Excellent verbal and written communication skills
• Proven ability to work collaboratively and constructively as part of a team
• Must be willing to perform shift work

Preferred Qualifications:

• Mission-specific technical knowledge and operations experience
• ITIL v3 Foundation or Higher Certification
• Proven experience and proficiency with one or more of the following disciplines in an enterprise environment:

• Script development and implementation (e.g. PyThon, BaSH, XML
• Usage and support of Enterprise Maintenance Management tool(s)

Pay Range: Pay Range $71,500.00 - $110,000.00 - $148,500.00