Implementation Consultant (Remote - USA)

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Job description

Overview:
About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.8bn EUR. Learn more at and follow us .

© 2021 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.

Responsibilities:
In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client's purchased or outsourced technology and business outcome solutions, specifically EcoSys (Enterprise Project Performance) software. Individuals in this position work independently. This is a full-time position involving a mix of onsite travel to customer sites and working remotely.

Responsibilities include:

Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users

Determines client's objectives by reviewing business functions; gathering information; and evaluating output requirements and formats.

Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications.

Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices.

Maintains system protocols by writing and updating procedures.

Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

Maintains user confidence and protects operations by keeping information confidential.

Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.

Contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.

Works with training team to develop application-specific training curriculums and materials and conducts training classes for client.

Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Tests and troubleshoots functionality of installed systems

Identifies and documents technical issues to be escalated to the product and system integration teams for resolution

Provides feedback based on client experiences to the product and professional services teams for product and process improvements

May work on pre-sales activities

Qualifications:
Competencies include:

Bachelor's Degree or relevant experience with a minimum 1 year of COTS/packaged software implementation experience

Experience in consulting, process design

Ability to learn and understand new technologies

Providing feedback based on client experiences​ and working directly with clients

Delivering internal and external training​

Highly self-motivated and directed with keen attention to details

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to work both independently and in a team-oriented, collaborative environment

Ability to travel up to 50% (dependent on current travel restrictions)

Preferred experience:

Basic-to-advanced knowledge of project management and project control methodologies.

Understanding of software implementation approaches, waterfall and agile.

The ability to work independently and prioritize multiple competing tasks

Experience with any of the following software tools

EcoSys

Oracle Primavera

Microsoft Project

SAP

Oracle EBS

ERP software

Microsoft Office - Teams and Sharepoint

Knowledge in SQL Statements and Programming Languages such as JavaScript

#LI-JS1