Vice President General Manager - Mass Markets

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Job description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.
The Role

Lumen announced an accelerated investment plan for Fiber infrastructure throughout the United States, and is looking for a Vice President and General Manager, Mass Markets, responsible for the end-to-end execution of Lumen's Quantum Fiber growth strategy. The VP/GM will be the "Quarterback" for the region, directing the $300 million dollar annual CAPX plan into high return areas, coordinating the engineering and construction plans with North America Operations, communicating market specific needs and opportunities to corporate brand and marketing, promoting Lumen's products and services through the development of local sales and marketing plans, local relationships and partnerships, effective funnel management processes, and hiring and managing effective sales and marketing teams with the outcome to deliver profitable revenue growth in excess of 30% annually in the Quantum Fiber footprint and drive attractive returns for Lumen shareholders where we deploy Fiber.

This leader has end-to-end P&L responsibility and is responsible for the identification of Customer Experience improvement opportunities and driving excellence throughout all customer touchpoints within the Mass Markets Organization and all partner and matrixed organizations through cross functional relationships and initiatives.

A successful candidate will collaborate on strategic vision and execute initiatives to drive sales, engagement, and positive customer experiences using a digital first mindset.

The Main Responsibilities

• Developing, executing, and maintaining high performing sales and marketing organizations, lowering attrition, and driving a positive sales culture with a winning attitude
• Responsible for understanding of customer's business needs, identifying customer opportunities, in order to develop viable plans for current Lumen and targeted customers.
• Understand the market and competitive landscape to build go-to-market strategies that differentiate Lumen.
• Create and develop local GTM (go to market) strategies and plans, including goal setting, performance tracking, results management, audience definition, messaging strategy, creative asset development, channel planning, segmentation, and customer experience metrics.
• Achieve aggressive sales goals for the team and take full ownership over leading the team to meet those goals.
• Directing $300M in annual CAPX to the highest return opportunities.
• Coordinating activities with Network Planning and Construction to ensure on-time, on budget execution of Fiber Expansion plans
• Building and managing local sales and marketing teams with specific growth targets and CX metrics at granular geographic areas.
• Leverage industry information, competitive analysis, customer and campaign analytics, and primary/secondary research to inform product, pricing, and promotion decisions.
• Build a culture of data-driven decision making through research & experimentation.
• Lead liaison efforts with finance, service delivery, operations, pricing, marketing, etc. to develop and execute monthly/yearly forecast & plans, which will complement new and existing sales and marketing efforts.
• Exceed annual, Revenue, Expense, and Cash Flow targets
• Drive end to end accountability for customer sales and service experience.

What We Look For in a Candidate

• 15+ years leadership experience in sales and marketing or as general manager with Bachelor's degree or 12+ years with Master's degree
• Demonstrated sales and marketing experience in a related discipline, with a clear track record for consistently exceeding revenue goals
• Proven track record of successfully building, training, motivating and growing sales and marketing teams to reach and exceed sales and revenue goals
• Proven ability to hire, manage and motivate successful, customer focused teams
• Demonstrated leadership ability, people-management and mentoring skills
• Experience as a strategic member of a management team who contributes significantly to growth and development of the business
• High energy level and a demonstrated drive to succeed.
• Employment of ethical business practices
• Ability to travel 50%

Requisition #: 270653
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 138600

Salary Max : 343200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 138600

Salary Max : 343200

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.