New Account Representative

---

Job description

About the Role:
Are you a customer service and sales extraordinaire? Come join our team and help us continue our legacy of service excellence! We currently have an opening for a Full-Time New Account Representative. Our New Account Representatives are responsible for greeting customers visiting the branch and using the essential skills of effective communication and listening to meet the financial needs of customers and develop customer relationships. New Account Representative's perform routine teller and bank transactions, educate customers as to products/services available, open new and maintain existing deposit accounts and other customer services duties, promoting Bank of the San Juans by maintaining good customer relations and referring customers to appropriate staff for new services. Our Customer Service Team is the face of our company, and our strongest champions of our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve.

Bank Happy. Work Happy. Right Here.

The pay range for this position is $15.75 per hour. The selected incumbent may be eligible for increase through completion of BSJ's Performance Development Plans and the BSJ Annual Bonus. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

DUTIES AND RESPONSIBILITIES:

Teller Responsibilities

Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier's checks, redeem savings bonds, sell travel cards, process credit card advance requests, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.

Possess a basic knowledge of bank products such as checking, savings, and money market accounts, CDs, and e-banking services. Promote High Performance Checking Tell-A-Friend Program as well as helping with branch displays and big day promotions.

Effectively sell and cross sell the services and accounts offered by the bank to best fit customers needs.

Assist customers in reconciling accounts, closing accounts, and change of addresses as well as providing statement printouts and check copy requests.

Answer incoming calls, direct calls, and take messages.

Maintain daily balancing record by correctly balancing cash, locating overages or shortages, selling excess cash to vault and maintaining established cash levels in drawer. Sort, count, and wrap money to be transferred to the vault.

New Account Responsibilities

Assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products. Prepare associated documentation and scan for record retention purposes.

Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc.

Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.

Maintain proficient knowledge of Bank of the San Juans deposit and consumer loan products and services to effectively present the appropriate solutions to the customer.

Compliance and Security

Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.

Accountable for maintaining accuracy and attention to detail in all aspects of the job.

Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.

Proactively protect Bank of the San Juans and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and Bank of the San Juans.

Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements.

Responsible to stay aware of and adhere to the banks security policy. Notify management of any situation that may cause a security risk.

Additional Responsibilities

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Adhere to Bank of the San Juans Company Core Values.

Keeps management appropriately informed of area activities and of any significant problems.

Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Bank of the San Juans.

Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).

Complete required bank and BVS training courses within assigned time frame(s).

Represent Bank of the San Juans in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.

Additional duties as requested or assigned.

About You:
QUALIFICATIONS:

High school diploma or equivalent.

Minimum of 6 months prior Customer service and Cash Handling experience is required.

KNOWLEDGE, SKILL, ABILITY:

Proficiency in computer applications.

Ability to understand and follow written and oral instructions.

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

Must be able to work Monday-Friday with rotating Saturdays.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear, as well as be required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: crouch (Bending the body downward and forward by bending leg and spine), stoop (Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles), push (Using upper extremities to press against something with steady force in order to thrust forward, downward or outward), pull (Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion).

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer:
COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in 15 bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona)..... click apply for full job details