Technical Support Engineer- Security

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Job description

Join our team

Looking for more than just a job? We like developing our people just as much as we like developing great products.

Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it's an exciting time to join Ivanti!

Competitive salary and benefits and flexible hours. Ivanti is a great place to work.

If you're passionate about what you do and are interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!

What We Do

• Empower users to seamlessly and securely connect from any place in the world that offers air, water and... Internet!
• Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.
• Empower organizations to continue to breathe easy, now with an added sense of invincibility.
• Work hard so that you can focus on the things you want to!

Preferred locations are Colorado Springs (Colorado) and South Jordan (Utah), but we are also considering remote work situations

Position Summary:

• Diagnose, troubleshoot, and replicate customer issues, research and identify solutions to them
• Provide technical guidance and best practices to customers as the subject matter expert in our products
• Effectively communicate on a peer level with IT professionals within customer accounts to quickly and accurately recommend and communicate solution strategies
• Ensure proper recording of customer reported problems and maintaining status of problem and problem resolution in case problem report tracking system
• Actively participate and proactively document customer questions, issues, resolutions, and specific implementation scenarios in the knowledge database
• Effectively document and communicate customer questions, issues, and requirements to support management, product management and development
• Participate in the technical review process for new product launches

Requirements:

• Fluent knowledge of English. Knowledge of any other major European language will be an advantage
• 3-5 years of Enterprise support Experience in Network security/SSL VPN domain
• Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it
• A strong engineer - you've been in our customers' shoes before and can anticipate their challenges and needs
• Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along
• A team-player - you'll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed
• Comfortable talking and conduct a virtual meeting with customers
• Able to communicate complex ideas, concepts, and technology
• Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP
• Good knowledge of AAA servers (AD/LDAP/Radius)
• Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, Http/Https
• Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies
• Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS Hyper-V, KVM
• Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud
• Good to have knowledge of Linux/Unix
• Basic to intermediate level knowledge of Load Balancers and WAN Optimization
• Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily
• Basic project management skills
• Good to have Knowledge of working with JIRA, Salesforce CRM

Salary:

• 64,000.00 - 80,000.00 USD Annual

At Ivanti, we are One. One Company formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop, and retain the best and brightest people from the most diverse candidate pools we can find all over the world.

External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search