Assistant Logistics & Routing Manager

• Entry Level Position
• Hourly position, rate dependent on experience
• Reports to Logistics and Routing Manager
• Logistics and planning experience preferred
• Working knowledge of Microsoft office tools required and Roadnet, MapPoint or other relative mapping software
• Responsible for Creating routes for all service locations and pushing those routes to the Roadnet system
• Responsible for data review on all customers to determine delivery frequency
• Responsible for routing of any new customers to the most efficient route
• Data mining to find inefficiencies on current routes
• Manages workload including review of open or incomplete workorders daily and finding resolution
• Call Center support during working hours, taking calls and dispatching customer calls when needed
• Call Center support for service during normal work hours when experiencing high call volumes and dispatching as needed
• Entry into TIMS of calls received
• Works closely with Director of Safety, Quality & Compliance to ensure DOT, hours of service, OSHA, ISBT, etc. requirements are all met and fully compliant
• Workload requires:
• Creating Routes for the Week & day to day review for better processes.
• Answering Customer Calls, assessing needs, with follow up ETA.
• Correspond with Drivers making arrangements providing instructions for shipment and delivery orders.
• Constant rescheduling of routes based on call volume
• Provide customers with status updates
• Conduct research to address shipping errors
• Create value-added customer service team that consistently over-delivers customer expectations.

Minimum Qualifications
1. Minimum High School Diploma or GED.
2. Must be able to successfully pass a pre-employment drug screen and background check.