Bell Service

Free RTD pass for all Colleagues!

Position Summary:

The primary duties of the door person are to coordinate the flow of the front of the hotel, greet guests/vehicles as they arrive to/depart from hotel, and accommodate guests during their stay in a pleasant and efficient manner. Park and retrieve guest valet vehicles as requested in a safe manner.

Essential Functions of the Job:

? Approaches all encounters with guests and employees in a friendly, professional, and service-oriented manner.

? Greets guests in a pleasant manner.

? Escorts guests to the reception desk.

? Loads and unloads luggage carts.

? Loads and unloads hotel vehicle with luggage.

? Shows guestrooms and suites as needed.

? Escorts guests to rooms if requested.

? Checks and stores luggage for arrivals and departures.

? Answers the telephone, takes appropriate messages.

? Provides information, maps, and directions as required.

? Gives directions.

? Opens and closes vehicle doors for arriving and departing guests.

? Exhibits extensive knowledge of Hotel Teatro's facilities, amenities, and services.

? Handles guest's requests without transferring guest calls to other areas.

? Makes manager aware of any guest's comments or complaints.

? Performs any other job related task as directed by the management.

? Issues valet parking tickets.

? Park and retrieve valet vehicles in a safe manner according to the Vehicle Driving Policy

? Remains posted at front door at all times.

? Facilitates line up of on-coming shift to ensure proper communication of events.

Additional Job Duties:

? Maintains current listing of local and area attractions, special events and activities.

? Maintains list of local transportation guides, churches, sport arenas, etc.

? Reports to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules.

? Reports to shift on time.

? Maintains regular attendance in compliance with Hotel Teatro standards, as required by scheduling, which will vary according to the needs of the hotel.

? Enforces and complies with all policies and procedures for the Bell Services department, and Hotel Teatro.

Physical requirements of the position include:

? Ability to work occasional long hours.

? Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/ or up to 20 pounds to force constantly to lift, carry, push, pull or otherwise move objects.

? Ability to work entire shift standing.

? Ability to drive both manual and automatic transmission vehicles.

Education, Experience, Skills:

? High School Diploma or equivalent preferred.

? Six months related experience preferred.

? Clean driving record required.

? Good command of English language required.