Branch Manager

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Job description

Scope/Purpose of the Position
The Branch Manager's primary duty will be managing the Branch, which includes recruiting, hiring and retaining successful mortgage loan originators ("MLOs"), and management and retention of all branch sales/non-sales personnel. Branch Manager must also forecast branch profitability and provide goals and objectives to the Branch. Although primarily responsible for managing the Branch and supervising employees, Branch Manager should also spend some time originating mortgage loans and developing and maintaining a network of business relationships to establish a constant referral source to originate loans.
Key Responsibilities and Essential Functions

• Production
• Makes outside sales calls and performs related sales activities which include but are not limited to: meet and call on clients, referral sources, realtors, and business prospects at their homes and places of employment or in other social settings away from any Homebridge office;
• Build a network of referral sources such as Real Estate professionals, Builders, professional and personal contacts, as well as participate in business related development opportunities, community efforts to promote Homebridge and our products and services;
• Collecting and analyzing the customer's financial information;
• Assisting in assessing the customer's financial circumstances to determine whether the customer and the property qualify for a particular loan;
• Analyzing the information provided by the customer and advising on an array of options and variables, all of which make up the various components of the loan;
• Advising the customer about the risks and benefits of various mortgage loan alternatives in light of their individual financial circumstances;
• Advising the customer about avenues to obtain a more advantageous loan program, including assisting the customer in understanding and clearing credit problems;
• Maintaining regular contact with the customer, referral partners and Homebridge between application and closing to apprise them of the status of the application and gather any additional information as needed;
• Otherwise marketing and promoting the Employer's products;
• Performing such other duties related to the origination of mortgage loans as Employer may assign; and
• Responsible for originating loans of residential real estate transactions and supervising the loan origination process of such loan files through closing of the transaction.

• Branch Management
• MLO Productivity -- responsible for sales activities, coaching, training and regular one on one meetings to help MLO's increase their volume.
• MLO Hires -- responsible for the recruiting, hiring and on-boarding of quality MLO's.
• Customer Experience -- the BM is the leader in the market and is responsible for the level of service received by each customer of his/her branch. Activities may include the monitoring of customer survey's customer problem remediation, review of branch processes, MLO file review, training, reporting and recognition.
• Profit Awareness -- the BM is expected to make independent decisions with a focus on branch profitability. This would include managing expenses, ensuring efficient operations through file quality, reasonable new hire offers and balanced pricing.
• Quality -- the BM is responsible for the quality of file submitted to operations. MLO's need to be continually trained and coached regarding changing expectations. MLO's with continual poor quality must be addressed.
• Market Management -- the BM is expected to know his/her market and the industry leaders in Real Estate, Mortgage and in the community. The BM should be visible helping to drive volume to him/herself and to the team.
• Team Morale and Retention -- the BM owns the morale of the team. He/she takes the lead on communication regarding company and industry information. The BM needs to have a pulse on the team by continually connecting with the team both individually and in regularly scheduled sales meetings. Sales activities, team building events, volunteer events and community events are all opportunities for the BM to galvanize the team and improve morale.

• Compliance and Administration
• Informing the Company immediately of any and all events, incidents, occurrences, complaints, lawsuits, investigations, findings, or good faith concerns of illegal, improper, or unethical or other material information or matters concerning the Company and/or Branch operations;
• Remaining familiar with and ensuring that all loans originated by the Branch are handled in accordance with the Company's policies, guidelines, quality control, applicable federal, state, and local laws, and investor guidelines;
• Ensuring that all proper documentation is prepared, kept and maintained in accordance with all applicable laws, and is readily available for inspection at Company's discretion;
• Ensuring that all borrowers are advised of the most appropriate financing options and are only advised to close loans if there is a good faith basis to believe that the borrower will be able to re-pay the loan; and
• Must at all times be able to meet any and all applicable qualifications and standards required for MLO licensing under the SAFE Act. Branch Manager must remain current on any and all applicable registration, licensing and training obligations required under the SAFE Act and/or any other state, federal or local laws pertaining to MLO certification or standards.
• Informing Company of all expenses on a timely basis in order to ensure prompt payment thereof;
• Forwarding all fees, checks, deposits, etc. in the possession of Branch Manager to Company's Headquarters in a timely manner; and
• Ensuring that all closed loan documents are stored in Company's document storage system and accessible to Company upon demand.

Key Performance Indicators

• Branch Volume funded is met, per agreement.
• Customer Satisfaction = NPS > 80, Response rate >35%
• Four (4) units or $1,000,000 funded in the prior three months or eight (8) units or $2,000,000 funded in the prior six months
• Net MLO Headcount Growth
• MLO Productivity
• Loan Quality

Work Experience and Knowledge, Skills and Abilities

• Knowledge of the mortgage process, underwriting, and closing guidelines.
• Understanding of Federal Regulations governing Real Estate Lending as well as the company's Fair Lending policies.
• Excellent knowledge of FNMA, FHLMC, FHA, USDA and VA product guidelines.
• Excellent analytic skills, attention to detail, and ability to work within time constraints.
• Excellent level of interpersonal skills to work effectively with others.
• Excellent level of oral and written communication skills. Ability to communicate across a variety of audiences.
• Professional and effective interpersonal skills. Solid decision-making skills with display of professionalism in maintaining confidentiality. Ability to build strong relationships with internal business partners to achieve success.
• Proven ability to motivate, develop, coach and mentor staff at all levels.
• Proven ability to recruit, interview, hire, develop and retain staff.
• Ability to direct and manage through superior leadership skills.
• Ability to rapidly acquire detailed knowledge of departmental policies, practices and procedures.
• Ability to be assertive, persuasive while managing the bottom line.
• Ability to establish credibility and be decisive while recognizing and supporting the company's preferences and priorities.
• Ability to supervise and manage the workflow of subordinate(s) through superior leadership skills.
• Strong time management skills, fast learner, self-motivated, and comfortable taking initiative and handling multiple projects simultaneously.
• Committed to taking responsibility and ownership for agreed actions and delivery.

Minimum Qualifications

• Minimum of two (2) year's sales management experience at a mortgage company, bank or other financial institution. Prior experience in generating refinance loans, purchase loans, as well as a comprehensive understanding of related guidelines.
• Tactical demonstration of sales techniques.
• Must be knowledgeable on the methods and procedures for promoting and marketing of products and services.
• NMLS License.
• Must at all times be able to meet any and all applicable qualifications and standards required for MLO licensing under the SAFE Act. Associate must remain current on any and all applicable registration.
• Required at all times to possess a valid motor vehicle driver's license and shall provide evidence thereof at time of employment and thereafter at any time requested by Homebridge. Required to possess valid motor vehicle insurance as required by the state in which the motor vehicle is licensed. Required to provide evidence thereof at time of employment and thereafter at any time requested by Homebridge. If your driver's license or insurance is revoked, suspended or discontinued you must notify Human Resources immediately of the revocation, suspension or discontinuance action.

Job Type: Full-time
Pay: $35,366.00 - $97,675.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

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