Credit Associate, Client Support

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Job description

The Role: Associate, Credit Client Services The Location: Centennial, CO
The Grade: (for internal purposes only): G7
The Team: As a member of the Credit Client Services team, you will serve as an expert for the Market Intelligence Platform and Credit Ratings. Working on a team is essential in this role. Additionally, Credit Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.
What's in it for you: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Credit Client Services team where you will help clients resolve their issues, interpret our data, and navigate the S&P Global Market Intelligence Platform.
Following approximately 1-2 months of classroom style training and mentorship in Centennial, you will begin to support clients over the phone, via web chats, and emails. The role consists of on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Credit Ratings, Research, Credit Analytics, Capital Markets, S&P Global Market Intelligence Platform, S&P Global Market Intelligence Office Plug-in, etc. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.
Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $31.2k to $ 64.8k. Base salary ranges may vary by geographic location.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit .

What We're Looking For:

• An undergraduate degree is required. Finance, Accounting, Economics, or other related fields are preferred as the incumbent must have solid knowledge of finance and accounting principles to resolve client questions.
• Preferred 3.0 + GPA
• Internship or work experience in a client facing role (client support, relationship management, or sales)
• Passion in building relationships with finance professionals and enthusiasm in learning and working in the financial services industry.
• Strong collaboration and teamwork skills
• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage

About Company Statement:
S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important-some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 267358
Posted On: 2021-10-26
Location: Centennial, Colorado, United States