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Director of Customer Experience

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Atlas Real Estate

2021-12-03 07:50:45

Job location Denver, Colorado, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Description:

Atlas Real Estate is a distinctly different real estate company specializing in real estate investments. Our purpose is to uplift humanity through real estate, in every aspect of our business.

This role will be responsible for creating a broad strategy of engagement with every person who interacts with Atlas - applicants, residents, owners, vendors, and others. Atlas will differentiate itself by actual care for these stakeholders and by adding tangible value to their lives wholistically. This role will also own the process development and execution broadly across the company. This role is dedicated to the Atlas Virtuous Cycle and making it come to fruition. The Director of Customer Experience will report directly to the CEO of Atlas.

Responsibilities

  • Promote and continuously reinforce the Atlas Culture and Values:
    • Purpose First
    • Good for You, Good for Me, Good for Everything
    • In Community
    • Make it Memorable
    • Aligned Stewardship
    • Simple, Empowered, Accountable
  • Deeply understand all of the stakeholders in Atlas
  • Develop Personas for all customers, residents, owners, etc
  • Create and implement a comprehensive engagement strategy based on Personas
  • Regularly re-assess the strategy, processes, and procedures across the company
  • Implement processes in each business line to support the strategy of stakeholder engagement
  • Take ownership of the Atlas Virtuous Cycle and apply it to all decision-making
  • Work closely with the business line leaders and Regional Managers to insure buy-in and execution

Compensation

  • Base salary commensurate to experience: $70,000 - 85,000
  • Discretionary performance-based bonus
  • Benefits: Medical/Dental, Pet Insurance, Discretionary Time Off, Retirement Planning, Employee Ownership Plan, Life Insurance, Accident Insurance, Short Term Disability, etc
  • Opportunity for equity in Atlas
. Requirements:
  • Proven track-record of developing and implementing strategies across an organization
  • High level of emotional intelligence
  • Excellent verbal and written communication skills
  • Strong organizational skills and ability to multitask
  • Problem-solving and decision-making skills
  • Ability to work effectively with minimal supervision
  • Strong interpersonal skills
  • Ability to treat confidential information with appropriate discretion
  • Exceptional attention to detail
  • Familiarity with Microsoft Office Suite
  • Familiarity with social media platforms
  • Results-driven

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