Dispatcher *$1,000 HIRING BONUS*

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

$18.25 starting pay (50 cent added if bilingual) plus $1000 HIRING BONUS*

First Transit is seeking full time Dispatchers for our Downtown Denver, Colorado call center location that serves as the dispatch center for the RTD access-A-ride program! In this position, you will dispatch vehicles and drivers using a state of the art computerized dispatch system to assure that all passenger pickups and returns are made in a timely, safe and efficient manner. We hire individuals who make customer service and passenger safety their top priorities. First Transit is looking for you if you have the drive, confidence, and determination to assist our passengers with their transportation needs!

At First Transit, we are proud to offer:

• Pay is $18.25/hr. ($18.75/hr. for bilingual candidates)
• Full-Time and Part-Time schedules are available
• Excellent benefits including medical, dental, vision, and 401(k) savings plan.
• Company training with paid holidays, paid vacation and sick days.
• A great work environment in a secured building with socially distanced workstations
• Full time dispatchers are offered 10 hour work days and 3 day scheduled off each week
• Our office provides close proximity to many shops and restaurants in the downtown area
• In addition, we offer a free RTD bus pass and on site workout facility as additional benefits
• *Conditions apply for bonus payout

Dispatcher Responsibilities:

• We operate a 24-hr dispatch operation. Overnight shifts of 7 pm to 6 am are available
• Oversight of service delivery that is assigned to various access-A-ride service providers.
• Track trip performance measures, route start time, service delivery and performance, safety incidents, etc.
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage all aspects of daily service delivery. Respond to service issues as they occur.

Dispatcher Experience & Skills:

• Previous Call Center and Dispatch experience preferred but not required
• At least 1 year of customer service work
• Ability to type 35 wpm and good ten key skills.
• Ability to work independently
• Good communications skills, both oral and written. Strong phone skills and interpersonal skills
• Solve customer service issues in real time involving calls from customers and operators on the road
• Position requires extended sitting and computer use in an office environment

Requirements:

• Minimum 19 years old with a High School Diploma or GED
• Exceptional customer service skills with professional, customer-focused telephone etiquette
• Able to multitask

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.