Financial Services Consultant, Non Licensed - National Contact Center

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Job description

Financial Services Consultant, NL
The Financial Services Consultant, NL works with TIAA customers to provide education and understanding regarding TIAA financial products and services and assists customers in meeting their long-term financial goals. This is a Non-Licensed job that is responsible for communicating details and providing customer options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement and financial issues to individual and institutional participants. While the Financial Services Consultant, NL educates and provides services to customers, this job does not provide financial advice.

Key Responsibilities and Duties

• Offers superior customer service to inbound phone callers by responding to customer requests while assessing customer issues and offering solutions to both identified and unrecognized customer needs.
• Establishes rapport quickly with customers, setting them at ease and providing direction regarding their financial transactions and long-term planning regarding their assets.
• Outlines customer options regarding TIAA products and services and explains choices using clear and simple explanations.
• Answers customer questions by communicating TIAA financial plan details and providing further explanation when necessary.
• Executes transactions and service requests on behalf of clients.
• Maintains records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
• Refers clients to business partners when appropriate to retain and increase client assets.

Qualifications

• No Experience Required
• University (Degree), Preferred

FINRA Registrations

• SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
5IC

• Customer Service or Sales experience is desired
• Candidates with SIE may be eligible for a $1500 bonus
• For candidates who are partially licensed, your start date may be delayed
• Hours of operation are Mon - Fri 6:00 am to 8:00 pm Mountain Time

Potential Salary: $20.24 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

Job Type: Full-time

Pay: From $23.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: One location