Front Desk Supervisor

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Job description

Front Desk SupervisorDo you love working around kiddos and their parents? Do you enjoy working in a fast paced environment and supporting a growing business? Are you organized, efficient, proactive, and able to work with many personality types? Do you love to multi-task and work with a fun loving group of people? If so, please read on…We are looking for a Front Desk Supervisor to work with our Client Experience Experts as the first face our clients see when they walk into our swim school located in Denver, Colorado! This position is full time with one or both weekend days! We are a fast growing local business that loves our clients and employees! We are passionate about making a difference in each child's life that walks through our door by teaching them the lifelong skill of swimming!SIGNING BONUS!Commitment Package $300 paid out after 6 months of employment$700 paid out after 12 months of employmentHere's what you will be doing beyond the description in our Client Experience Expert (CLICK HERE) position...Serve as overall quality control for the client experience, which requires being an expert in our established policies and proceduresHandle escalated client issues with poise and positivityCommunicate regularly with families and ensure that all correspondence is handled in a timely mannerTraining Client Experience ExpertsAssist with back office projectsSimple Billing and third-party invoicingCommunicating coach changes with familiesIdentifying issues and actively finding solutions in collaboration with the Operations Management TeamOther duties as assignedHere's what you'll need for this position…You bring the positivity and enthusiasm, and we will cover the restStrong communication skills in dealing with parentsOrganizational skills with the ability to perform and prioritize multiple tasks/projectsDemonstrated proactive approaches to problem-solvingKnowledge in Google Docs/Drive/Sheets preferredBachelor's degree with past managerial experience in administrative and/or sales rolesKnowledge of general safety rules and precautions related to a swimming pool environmentA desire to grow with our small business on a long-term basisA bit more about the job..This position provides a competitive salary between $20-22/hourExcellent benefits:Paid leaveGym membership reimbursementQuarterly bonusesHealth, dental, and vision insuranceRoom for growthWorking with an awesome team, being part of growing our young company, volunteer and extracurricular team activities, and snacks!About our company…At Little Kickers Swim School we live by the three L's: Learning, Laughing and Lollipops! We work hard and play harder, providing an excellent and positive environment and swim instruction to all who come through our doors. We believe in making a difference in children's lives, and with your help we will reach our goal of providing safe and fun swim instruction, so the kids want to come back! For creating that change, we want to reward all of our employees with great perks including: social media and end of session bonuses, paid time off, health care benefits, and a delicious assortment of healthy (and not so healthy) snacks and food!We begin each lesson with a smile, and end each lesson with a high-five and a lollipop. We sing, we splash, we play, and above all else, we create confident and safe swimmers.MissionLittle Kickers Swim School provides private swim lessons for ages 5 months and up at any ability level. We believe in the importance of focusing on each child and individualizing their swim lesson to make it an enjoyable experience they will want to come back to. We strive to create a fun and safe environment at all times, so you and your family feel confident and comfortable in and around the water.Core ValuesWe are family, Empowering individuals, Positivity is everything, Quality and consistency, Innovation and improvementCompany OverviewLittle Kickers is a woman-owned swim school in the Denver area which opened its doors in 2014. Daphna and Yael, who are Colorado natives and sisters, had a passion to provide Denver area children with crucial water safety skills, a love for the water, and great swimming technique. Thus, Little Kickers Swim School was born! Today Little Kickers is proud to have served over 2,000 families, and has an amazing team of instructors who love working with all ages and ability levels. We believe in a family-oriented culture and we look forward to connecting more with potential applicants!Signing Bonus Terms:Any written warnings or probations during the bonus timeframe will result in a forfeit of the bonus.All attendance policies must be adhered to during the bonus timeframe.The bonus is not tied to or impacted by regular evaluations.Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.