Lead Service Officer (Commercial Real Estate Closer)

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Job description

Location:

726 Exchange Street - Buffalo, New York 14210

Job Brief:

Responsible for either closing or servicing moderate to highly complex commercial loans, both real estate and non-real estate secured, syndicated, or non-syndicated in accordance with credit approval, risk management and loan documentation. Responsible for providing superior client service, proactively driving the process, collaborating with line of business and third parties, and adhering to specific procedures to identify items/conditions to be satisfied. Adheres to all KeyBank and regulatory compliance procedures, including but not limited to OFAC, Patriot Act, Beneficial Owner, and Flood, and adheres to all internal procedures and controls. Participate in and lead special projects as needed.

Job Responsibilities

* Working knowledge of business requirements of clients and loan related transactions and other related applicable products in a high-volume environment; provides expertise to others.
* Identify, analyze, and balance gray areas of risks/exceptions, provide solutions and/or elevate to obtain appropriate approvals as necessary, and communicates issues to management and/or LOB as needed; understands the importance of balancing service and risk.
* Intermediate to expert understanding of role specific systems utilized which requires strong data integrity and attention to detail.
* All pre- or post-closing services for assigned portfolio of moderate to highly complex loan structures.
* Proactively drive the process through collaboration, communication, and a focus on client centricity with all parties; work seamlessly with the LOB, other internal partners, third parties, bank groups/syndications, etc.
* Independently manage assigned work with limited oversight from manager; offer assistance to others as time permits.
* Assist or lead projects and initiatives (e.g. enhance commercial lending platform) and offers suggestions to support a continuous improvement mindset.
* Experience and understanding of legal documentation for role specific requirements ensuring conformity to credit approval and Key's policy and procedures, and/or to execute requirements per the terms of the documents.
* Initiates and is accountable for fiduciary responsibilities for various monetary transactions and general ledger accounting including advances, payments, closing fees. Expert knowledge of procedures and policy's related to all requirements for funds movement.

Essential Job Functions:

* Delivers distinctive personalized service to external and internal clients; participates in client meetings and sales team meetings when appropriate.
* Obtains and reviews real estate due diligence required for the transaction
* Engages/coordinates outside consultants and 3rd party vendors and legal counsel necessary for the transaction.
* Analyzes and reviews Borrower provided insurances against KeyBank insurance standards
* Utilizes nCino and KVD as appropriate for transaction tracking.
* Partners with Commercial Loan Fulfillment team to provide Real Estate expertise as needed
* Works closely with multiple parties to achieve a well-coordinated and timely closing, funding and booking of the transaction.
* Works in tandem with the RM and Borrower to take ownership of proper tracking and/or remediation of documentation exceptions.
* Monitors nCino Pre/Post Approval to ensure deal has moved to correct stage to avoid delays in subsequent underwriting activities; keeps task status and comments current in deal tracking systems
* Adheres to timeframes for all required training

Required Qualifications:

4-year College Degree or equivalent commercial loan experience

Minimum two years related job experience; preferable in banking

Strong solution-oriented and problem-solving skills; detail-oriented

Demonstrated decision-making ability

Excellent inter-personal skills; demonstrated strong written and verbal communication skills

Strong planning and organizational skills

Proven ability to prioritize and handle multiple tasks in a high-volume environment

PC proficiency including familiarity with Microsoft Excel and Word, PowerPoint and OneNote

Familiarity with commercial banking systems preferred

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $55,000.00 to $80,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .