Operations Manager

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Job description

About INDUSTRY

Denver is today's nexus of creativity & technology and INDUSTRY is the place where the magic happens. This unique space holds cornerstone tenants, a multitude of mid-sized users, dozens of sole proprietors and boutique firms. This curated mix ofprofessionals brings a node of productivity and creativity. Like a well-organized art collection, the whole is greater than thesum of the parts and each member of this group works with, inspires and helps each other. We own two properties in Denver, both with the RiNo Art District, as well as a location in Salt Lake City, UT, Detroit, MI, and Bozeman, MT.

AbouttheRole

We are looking for the next great fit to join our kick-ass team and be a doer of all things. We are a small, yet mighty team that represents the INDUSTRY brand throughout the communities of both our INDUSTRY Denver and INDUSTRY RiNo Station-locations.

We strive to build relationships with the right management team to ensure INDUSTRY as a brand is being well represented to our tenants, partners, and the general public. We thrive in an environment that engages curious, passionate, and driven individuals to act as INDUSTRY's "first impression."

As the face of INDUSTRY we hold an unbridled sense of optimism for what we do and how we interact with our community. We use our passion as inspiration to continue to evolve our expectations of what it means to be hospitable. INDUSTRY combineseconomic, cultural, and lifestyle pillars to form the modern workspace in Denver's River North (RiNo) neighborhood. Housing more than 150 companies, all sharing nearly 4 acres of office and common space under one roof, the opportunities are endless.

Duties & Responsibilities

Hospitality & Operations

· Develop an understanding of the INDUSTRY brand; embodying this representation to engage with the tenants inthe building, guests and clients of the tenants and the members of the community.

· Building contact for logistics and operations involving tenant needs and requests. Ensuring overall tenant and visitor experience within building; fielding all concerns, complaints, and comments and advocating to ownership. Supervises front desk team approving event pricing and email communications.

· Manage tenant relations from moment of move-in and onboarding through their check out meeting.

· Implement tenant/building policies & procedures, both streamlining for efficiencies and enforcing among thecommunity.

· Manage communications to and from 1000 tenants in the building.

· Assist in managing event rentals/reservations for both properties through Triple Seat, our online EventManagement software

· Tasking Maintenance and Janitorial to ensure the buildings are always in great working order

· Own vendor management for preventative maintenance and beyond

Experience & Requirements

· College Degree preferred

· Ideally looking for someone with a background or passion in hospitality

· 2-3 years in work force

· Must be outgoing and customer service oriented

· Team oriented, and work well under pressure

· Excellent communication skills

· Self-motivation and excellent problem-solving skills

· Flexible work hours; some nights and weekends

· Multitasking expert - this is a front desk facing position, so being able to work while guests and tenants walk up to you is extremely important

The Perks of the Job

· Exciting and challenging work environment, along with 150 other companies throughout the shared office space

· Benefits- medical coverage, dental, vision, life

· Discounted team rate at our Cafe and Corepower Yoga (both inside the building)

· Team lunch and happy hour outings

· Opportunity to work among a growing team with multiple properties in the future

· Summer / Holiday Flex Hours

· Unlimited PTO

Job Types: Full-time, Temporary

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Work Location: One location