Regional General Manager-West

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Job description

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 500 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoor's Best Places to Work.

About the Role

Orchard is looking for a Regional General Manager to manage its Field Operations in the West Region, which includes Denver, Seattle, Portland, Phoenix, and additional markets as we grow. You will be responsible for building and managing the local market teams, driving regional-level profitability, delivering a world-class customer experience. The ideal candidate has operations management experience leading a business unit or with P&L responsibility. This is a full time role that will report into the Head of Real Estate.

What You'll Do Here

• Develop and implement the growth strategy and profitability goals across your markets by collaborating with Sales, Marketing, and Investments.
• Build and manage a local Field Operations team, led by an Associate GM and including teammates in the acquisition, renovation and asset management functions.
• Help set and manage your team's goals, monitor team productivity, and drive workplace and cultural norms that align with Orchard's company values.
• Lead Orchard's home acquisition and disposition process across your markets.
• Oversee the evaluation and underwriting of prospective homes for purchase by helping set asset-level pricing and sales decisions.
• Build, manage, and represent Orchard to a network of third-party vendors to support Orchard's business operations..
• Partner with the Head of Real Estate to ensure all KPI targets are met. You will monitor market-level KPIs/metrics on a daily, weekly, and monthly basis and develop initiatives to optimize them.

We'd Love to Hear From You if You Have:

• 10+ years prior experience in an operations management role involving both digital and real-world operations with experience leading a business unit and/or managing a P&L.
• Experience leading a large cross-functional team, including working closely with operators.
• Experience in single-family residential real estate (e.g. experience with single-family residential investing/operations, homebuilding, or brokerage) preferred, but not required
• Experience using software to manage operations Salesforce, Looker, and Google Suite is a plus
• Highly effective at building collaborative relationships across our entire organization.
• Customer empathy with a mindset of finding ways to balance delivering a superior customer experience and a successful operational and financial outcome for our business.
• An entrepreneurial spirit and sees ambiguity as opportunity, and obstacles as chances to build new solutions.
• High energy, passion, and are action-oriented with a history of getting things done in complex, fast moving environments. Successful in scrappy and entrepreneurial environments, with a drive to get things done.
• Strong analytical skills and attention to detail with a data-driven mentality.
• Track record of good business judgment with maturity, diplomacy, and communication skills (both written and verbal).
• An ability to juggle multiple projects at once and can manage time effectively to prioritize work based on business and operational needs.

The pay range for this position in Colorado is $180,000-$200,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location.

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Why Orchard

We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work. We also have a 4.8 Glassdoor rating! Orchard is building the first one-stop-shop in real estate and we're bringing together the most innovative professionals across real estate, business, marketing, technology and design. We also have some pretty great perks:

• Equity participation
• Flexible PTO
• Up to 18 weeks of paid family leave
• Employee discount on Orchard's services

We're continuing to work from home until it's safe for all employees to return to the office. Our offices are open for our team members who would like to come in on a voluntary basis and for all team members who work in essential in-office roles. As part of our commitment to health and safety, all employees currently working in our office spaces are required to show proof of vaccination. We anticipate making an official return to the office on a hybrid basis of two days a week in January of 2022 and are excited to see one another in person. Until then, your interviews will all happen virtually. If there is anything we can do to make your process easier, don't hesitate to let us know!

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.