Shift Supervisor - Monaco Retail Store (Hampden & Monaco)

Monaco Goodwill is seeking versatile and adaptable candidates with experience to become Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Minimum Pay starts at $16.77 an hour.
Based on eligibility requirements, Full Time Associates may participate in Medical, Dental and Vision plans and company paid benefits such as Short and Long Term Disability, Life & ADD, Flexible Spending Accounts, 403b Retirement and more. Additional benefits include Vacation and Sick accrual, Floating Holidays, Paid Holidays and different types of leave.

Please Note: This position is a supervisory position, is full-time and will require open availability (including evenings and weekends).

OBJECTIVE:

The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

RESPONSIBILITIES:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka "Management by Walking Around")
• Employee leadership
  • Manages breaks
  • Redirects staff/work teams to address call-offs
  • Coaches employees verbally and with initial write-ups
  • Provides input to reviews and terminations
  • Facilitates employee purchases
• Task/Functional leadership
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork
  • Responsible for counting drawers
  • Responsible for making change between drawers and safe
  • Assist with inventory process by counting, entering, verifying
• Customer Focus
  • Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
  • First escalation point for customer complaints
  • Point of contact for turning down donations at ADC
• Cross-training
• Maintains knowledge of store procedures at the proficiency of a generalist with the ability to occasionally fill in for an emergency
• Maintains knowledge to the level where operations can be maintained in the rare case where no Supervisor, Assistant Manager or Manager is able to be on premises.

QUALIFICATIONS:

• Previous supervisory experience preferred.
• High school diploma or equivalent preferred.
• Two years' retail experience desired.
• Familiar with product pricing, trends, fashions and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff and peers.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Able to withstand prolonged standing, bending and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web based applications (i.e. Ultipro, Novatime) to meet the needs of employees and the organization. Ability to manage corporate (i.e. Outlook).

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: or

• 1 year(s): Previous supervisory experience.
• 1 year(s): Previous retail experience

• High School / GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)