Supervisor Mortgage Processing

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Job description

Why Westerra?

Westerra strives to be an employer of choice in a highly competitive environment. To achieve our business objectives, we are focused on attracting, developing, empowering, retaining, and motivating a highly qualified workforce. Therefore, we provide competitive compensation and benefits, and further differentiate our internal brand with a unique purpose that binds us all with our members and the communities we serve. Our Total Rewards programs make Westerra a compelling place for talented people to grow their careers. We are committed to creating a high performance environment that fosters and rewards excellence and improves the lives of our employees by providing:

• Purpose & Culture: Our team members are passionate about our WHY and empowered to help our members and community achieve their dreams
• Careers & Well-Being: Our team members experience a feeling of belonging and support for their career journeys and well-being (physical, financial, emotional, social, community, career)
• Compensation & Benefits: Pay is awarded fairly, contributions are rewarded, and programs are available to manage health and wealth. A list of some of our benefits can be viewed at the end of this posting.

Hiring Range: $63,000 - $85,000

What is the role?

This position will be responsible for supervising, leading, and organizing the process for the mortgage processing team to ensure efficiency throughout the department. Tasks include, but are not limited to LOS documentation of new loans, ensuring regulatory compliance, pipeline management, and consistent communication. This position will continually review and adjust processes to optimize efficiency, member experience and controls. This position will work closely with Loan Officers and other departments within Westerra to ensure a smooth and timely process for the Credit Union Members. Deliver service to both internal and external members that is in alignment with the credit union's Member Service initiatives.

Sets day-to-day operational objectives for team.

What will be expected of me?

• Supervise processing staff with direct reporting relationship. Communicate consistently with direct reports to provide feedback on performance.
• Support and train staff associated with mortgage processing delivery channels.
• Responsible for effectively managing the processing pipeline to ensure applications are processed in a timely manner and service level agreements are adhered to.
• Monitor feedback from internal and external partners to identify areas of opportunity for individual coaching and growth. Identify trends and make recommendations to improve areas of opportunity.
• Recommends and implements changes to improve cycle time, system inefficiencies and quality of service to meet member demands and key performance metrics.
• Other tasks include process mapping and streamlining, and ensuring that the team is fully trained and skilled on systems.
• Performs other duties as needed or assigned.
• Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations.
• Develops staff on specific projects and controls deployment of resources.
• Other duties as assigned.

Will I have Direct Reports? Yes

What I'm bringing…

Experience/Education:

• 4+ years' experience in mortgage lending
• High School Diploma, GED or equivalent work experience
• Knowledge of fiscal management and loan policies and procedures
• Previous Experience in leadership preferred

Skills and Abilities:

• Proficient in Microsoft Office
• Exhibits strong verbal and written communication skills
• Ability to Learn and demonstrate that learning on the job
• Detail oriented with strong organizational and time management skills
• Must maintain high-level of confidentiality
• Accountable for completion of assigned processes or programs
• Acts autonomously on most decisions, but may require guidance on more complex judgments
• Advanced understanding of business line and a growing understanding of the overall organization and the competitive environment.
• Able to influence timelines, expectations, and proactively negotiates with department

What is the work environment like, and are there physical requirements for this role?

Virtual environment

Works primarily at desk

We are committed to providing a competitive, comprehensive benefits program that enables our employees and their families to lead healthy and productive lives. Offerings include:

• Three Health Plans through UHC that offer a variety of coverage and competitive premiums
• Two Dental Plans through Delta Dental
• Health Savings Accounts (HSA) Westerra contributes $600/year for Employee Only and $1200/year for Employee+Dependents
• Flexible Spending Accounts (FSA)
• Westerra pays for Basic Life and AD&D, Short Term Disability and Long Term Disability
• 20 days of Paid Time Off to start
• 10+ Paid Holidays
• Up to $5250 per year for Educational Reimbursement
• Volunteer Time Off (16 hours per year), and if you use all of your VTO, you are awarded with an additional PTO day each year
• 2 weeks of Paid Parental Leave
• Retirement (401K) - Match up to 4% and eligible for 7% Profit Share as well!
• Awesome Anniversary Program that consists of PLAY (Paid Leave for Anniversary Year) ranging from 1 to 20 days of PLAY based on the anniversary year.

More about Westerra

Westerra credit union was formed by eight schoolteachers, who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created Denver Public Schools Credit Union, a not-for-profit financial cooperative, owned and controlled by the members who use its services. Its purpose was to put the members first when offering financial services and treat them as valued owners. Today, the credit union remains focused on that same mission and purpose. During more than 85 years of operation, we have greatly expanded our products and services to meet the changing needs of our members. But our "people helping people" philosophy remains the same. Our highly professional, knowledgeable and friendly staff is dedicated to serving our members. What differentiates Westerra Credit Union from others is our low fees and top-notch service.