FOH Manager

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Job description

FOH Manager will organize and oversee daily operations of our front of house facilities. You will be responsible for coordinating activities and helping people reach their full potential, whether
staff, vendor or guest.
FOH managers are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.

Responsibilities
● Organize and coordinate operations to ensure maximum efficiency
● Supervise and evaluate staff members in all parts of the building.
● Ensure supplies and equipment are adequate in quantity and quality
● Handle customer complaints when necessary
● Enforce adherence to regulations and quality standards
● Ensure all records are kept properly and consistently
● Review and prepare reports for senior management
● Deliver superior service and maximize customer satisfaction
● Respond efficiently and accurately to customer complaints
● Regularly review product quality and address with operations directors
● Organize, schedule and supervise shifts
● Appraise staff performance and provide feedback to improve productivity
● Ensure compliance with sanitation and safety regulations
● Manage restaurant's good image and suggest ways to improve it
● Promote education of staff in regards to all product
● Ensure staff is striving for hospitality through interviewing and meeting with staff during tenure
at LLBC

JB.0.00.LN