Principal Engineer I – Email Platforms

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Job description

JOB SCOPE

Responsible for engineering activities that maintain and enhance Charter’s residential and commercial email platforms. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
• Analyzes and revises existing system logic difficulties and documentation as necessary.
• Tests and reviews system designs.
• Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
• Mentors and guides the work of technical staff.
• Reviews work plans and designs and advises on improvements.
• Adheres to industry specific local, state, and federal regulations, as applicable.
• Knows, understands and follows company policy.
• Performs other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

• Masters or Bachelor's Degree in Engineering or related field or Equivalent work experience
• Minimum of Eight (8) years of Engineering work experience
• Minimum of Eight (8) years of Project management work experience
• At least Five (5) years of Knowledge of email architecture and environments such as OpenWave, Cassandra, Scality, IMAP and POP protocol, and SMTP

ADDITIONAL JOB QUALIFICATIONS

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Knowledge of related industry specifications and standards
• Knowledge in network design, network architecture, protocols and network topology
• Knowledge in TCP/IP and the OSI Model
• Knowledge in using ticketing and software tools to support the current operations.
• Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
• Ability to use personal computer and software applications
• Preferred knowledge in email deliverability, which includes inbound and outbound MTA environment, and Cloudmark anti-SPAM and Phishing application.

PREFERRED QUALIFICATIONS

• Systems Administration work experience
• Messaging application work experience
• Database support and development work experience
• Enterprise Application Integration work experience
• RHCE
• Industry and vendor specific certifications and training preferred (messaging, mass storage technologies, Cassandra)

WORKING CONDITIONS

• Office Environment
• May work in Lab or Data Center/Implementation Facility environment
• 24X7 Network Operations environment
• Occasional travel as required

EGN601-APO 294008 294008BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.