Technical Support Specialist

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Job description

About QTPod

Today, QT POD has roughly 1,600 installations at airports, marinas, and various other fuel operations throughout the U.S. and Canada. Our products have become known as the standard bearer for fuel management due to our innovative products and industry-leading support.

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The introduction of our award-winning model M4000 has been a game changer for self-serve fueling in the aviation and marine industries and has opened a new chapter for our company and our customers' fueling operations.

Technical Support Specialist

General Purpose of the Job: Provide technical product support for proprietary hardware and software of our POS Terminal systems, via phone, email, and teleconference support.

Essential Duties and Responsibilities:

· Provide technical product support to our customers, product distributors, and vendors.

· Provide testing and validation of proprietary hardware and software as needed.

· Installation and service support of proprietary software programs on various computer models and operating systems.

· Troubleshoot technical issues to achieve resolution in a timely and efficient manner.

· Open, track and close trouble tickets, ensuring issues are accurately documented.

· Provide necessary documentation for shipping/receiving of repair/replacement equipment.

· Provide technical and troubleshooting process documentation, as necessary.

· Installation and service support of terminal setup and wiring

· Occasional on-site field installation and/or service support as needed.

· Acquire and maintain a basic understanding of credit card processing and provide customer setup and support through various merchant service providers.

· Provide after-hours on-call technical support to customers, product distributors and vendors on a rotating basis - shared responsibility with other Product Support Specialists.

Minimum Experience:

· 1-3 years working in a technical support environment.

Minimum Education (including degrees, certificates, licenses, registrations):

· Bachelor's degree preferred but not required.

· Following Certifications are preferred but not required:

· CompTIA A+

· Cisco Certified Network Professional (CCNP)

· Master Certified Electronics Technician (CETma)

· Certified Network Computer Technician (CNCT)

· Cisco Certified Network Associate Security (CCNA)

Additional Knowledge and Skills:

· Excellent troubleshooting and problem-solving skills.

· Experience troubleshooting computer hardware and software.

· Experience troubleshooting electronics and electrical and mechanical components.

· Ability to deal with dissatisfied customers in a calm and professional manner

· General mechanical aptitude and ability to read basic schematics and block diagrams.

· Programming or software testing experience highly desirable.

· Proficient in Microsoft Office, including Access, Excel, and Word.

An Equal Opportunity Employer Disability/Vet