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Group & Tour Services Agent

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Aspen Skiing Company

2021-12-03 08:50:48

Job location Snowmass Village, Colorado, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

Job Description

Group & Tour Services Agents are responsible for processing and reviewing orders, offering product advice for Aspen Snowmass and other products, as well as continuous reconciliation of accounts for International and Domestic Tour Operators, Travel Agents, Groups and others. Agents will work actively within the Product & Sales Services department and with our Sales and Accounting departments. Working from our Two Creeks office in Snowmass Village, agents assist with the fulfillment of advance purchase season passes, group, tour and guest direct orders.

ESSENTIAL JOB FUNCTIONS
Work as part of the Group & Tour Services team, collaborating with domestic and international Sales Managers to build, maintain and expand our relationship with travel partners and continue increasing sales
Book, process, and review lift ticket, rental and ski school orders for groups, tour operators, travel agents, lodges and other third parties. Up-sell and cross sell effectively to enhance each guests experience and return transformed
Process guest direct Season Passes as part of our Mountain Collective and Aspen Snowmass Pass pre-arrival fulfillment programs. Maintain on-going communication with pass holders
Communicate by email and phone, with both external and internal guests, providing expert advice and exemplary guest service
Reconcile Group & Tour partner accounts on a daily basis working closely with our Accounts Receivable department
Develop relationships with key ASC personnel to facilitate effective communication with the entire Product & Sales Services department, Ski and Snowboard Schools, Rental/Retail, Administration and Mountain Operations
Research, troubleshoot, and solve guest ticketing issues proficiently; assist the front-line expeditiously, and resolve all guest service matters professionally
Assist with fulfillment of group, tour operator and guest direct orders by printing lift/rental/lesson vouchers/tickets, preparing pre-arrival packets, shipping packages and helping with delivery directly to guests accommodations in Aspen and Snowmass
Understand gross/net/commission pricing models

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