Portfolio Manager

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Job description

Description:
Summary: The Portfolio Manager - Property Operations is responsible for the successful day to day performance of their assigned property portfolio of communities and operations for Maiker Housing Partners. This position also has the lead role for the Property Operations department for Marketing, Sales and Occupancy providing best practice solutions and the development and implementation of SOP and training for Property Operations personnel.

The Portfolio Manager plans, directs and manages their assigned portfolio property operations within the Property Operations Department; ensures compliance with all organization policies and procedures; oversees implementation and management of special projects, and works closely with other departments and teams to integrate community and member-based programming and staff development initiatives.

The Portfolio Manager ensures attainment of Maiker's strategic and operational objectives by their portfolio communities by ensuring maximum occupancy, successful residency and program compliance. Areas of responsibility include Property goal setting, monitoring market conditions, overseeing property specific budgets and ensuring resident retention through superior customer service and proactive program support, including eviction prevention strategies.

Additionally this position is the focal point for ensuring Maiker Housing is using best practice solutions in our Marketing and Sales strategies and tactics, resulting in optimum Occupancy rates across the organization. The Portfolio Manager will incorporate these best practice solutions into SOPs and policies, as well as into employee training to ensure consistent execution of those solutions.
Leads and manages Community Managers throughout their portfolio.

Salary Range: $78,000- $87,000 annually

Maiker Housing Partners offers competitive compensation and an excellent benefit package, which includes medical, dental, vision, life, short term and long term disability, 401(k) match and participation in the Public Employer's Retirement Association.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Property Management

• Aligns with overall Agency Strategic Plan and vision by developing long range and short term goals and objectives for Property Operations communities.
• Oversees day to day activity of portfolio operations and property staff:
• Implement, and track annual departmental goals and standards working collaboratively with Property Ops Managers and staff. --Occupancy levels, AR aging, Maintenance performance & cost performance, Budget management, Compliance
• Directs property site management; ensure properties are operated and maintained at a level consistent with Maiker standards and goals
• Oversees the development and implementation of marketing plans for each property by Community Managers
• Support investigation and recommended evictions; review with legal counsel
• Participate in implementation of the Member Survey
• Implement special projects and lead new initiatives and programs to strengthen Maiker Property Operations Department.
• In accordance with agency procurement policies, assists negotiations with vendors
• Working with the Director of Property Ops and Managers:
• Leads the recruitment process for potential property operations members.
• Hire/Select new Community Managers, Maintenance Supervisors, and Compliance Staff members
• Oversees onboarding and training for new hires or newly promoted staff
• Conducts goal setting, tracking, feedback and coaching and performance evaluation for direct reports
• Provides timely and effective performance improvement planning and any needed disciplinary actions
• Oversee planning and launch of staff training
• Working collaboratively with Maintenance Manager, oversees site safety performance, emergency resolutions, and reporting requirements
• Manages the operational and financial integrity of their Maiker portfolio
• Identifies risks and weaknesses in community operations; collaboratively develop and implement action plans with other Property Operations Managers, to strengthen operations and management including but not limited to changes in staffing, marketing efforts, community on-site daily operations.
• Perform at least monthly site visits and physical inspections of premises to observe the physical condition and management practices.
• Oversees portfolio/property specific budgets, spending, and delinquencies
• Oversees achievement and alignment of the financial operational performance of all communities.
• Provides input into development of annual departmental budget(s) including a forecast for funds needed for staffing, equipment, materials and supplies
• Monitor and approve community expenditures.
• Implements effective cost control, revenue maximization and delinquency management policies.
• Monitors and manages the communities operating performance in comparison to budget and plan for the portfolio.

Quality Control and Continuous Improvement Planning

• Responsible for the leadership of the Sales, Marketing and Occupancy focus for Property Operations Department. Tracks on and recommends best practice solutions working collaboratively within Property Ops and across departments to create and implement new policies and procedures:
• Ensures development and implementation of SOPs and training for Property Operations Department for assigned topics
• Incorporates updated policies into Property Operations Policies and Procedures Handbook
• Maintain thorough product knowledge on all properties and that of major competition through site visits and market research.

Department Administrative Duties

• Demonstrate leadership in corporate attitude, communication skills, and professional appearance. Exemplify strict adherence to company policies and procedures.
• Serves as the representative of the Property Operations Department or at times Maiker in meetings and audits:
• Participates in audits and inspection conducted by HUD, CHFA, REAC, and various Cities.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of assisted housing programs.
• Monitors and reports on portfolio operations and market conditions:
• Participates in review of monthly reports with the Director on community financial performance, market conditions, and current marketing activities.

Leadership and Management

• Lead and manage Community Managers
• Management responsibilities include:
• Provide overall direction and guidance on Agency plans and strategies
• Interview, hire, and ensure training of employees
• Plan, assign, and oversee projects managed by team
• Set specific performance goals and expectations
• Review and monitor team member performance progress
• Provide frequent feedback and coaching
• Periodically evaluate performance
• Proactively manage performance issues and apply discipline as needed
• Provide rewards and recognition
• Collaboratively create individual professional development plan with team members
• Address individual complaints and resolve workgroup issues

. Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree (BS or BA) and/or 8-12 years of relevant professional experience
• At least five years' successful experience leading and managing others
• Expert knowledge of housing-related marketing and leasing functions
• Certifications such as CPM, CAPS, and CAM or in the process of attaining preferred
• Expert knowledge of Section 8, Public Housing, Section 42, HOME & CDGB compliance preferred
• Multi-site property management experience required
• Excellent proficiency of computer technology, including Microsoft Office and other property management software, including Yardi

Qualities and Characteristics
· Strategic Thinking/Management

• Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, can anticipate opportunity, creates and adjusts operational plans.
• Can analyze at a systems level, sees opportunities and build relationships and plans to achieve goals.
• Anticipates and plans for shifts in operational capacity and competency to ensure consistent high performance in organization

Analytical and Problem Solving

• Ability to work with a variety of mathematical concepts such as probability, statistical inference, ROI, depreciation, etc.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Displays willingness to make decisions in a timely way
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in decision-making process

Communication

• Exceptional negotiating skills
• Excellent oral and written communication skills
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