Operations Coordinator

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Job description

Primary function:

This individual will work with sales consultants, field operations and customers to ensure specifications are completely met; to be the first level of support to assist with technical problems; and, to work to ensure high quality and financially successful installations. This role is customer focused; therefore, the Project Manager must be able to connect with people and form outstanding customer relationships to advance Lifeway's presence in the marketplace.

Essential functions:

• Project Management of Elevators in CT and RI, with a potential of MA.
• Qualifying and scheduling evaluations
• Answering service calls for elevators, wheelchair lifts, and dumbwaiters
• Project schedule management (installation and inspection): Site visit set up/prewire schedule, scheduling all elevator projects from presale evaluation to installation and inspection
• Order and receipt of freight and inventory
• Managing warranty returns
• Prepare and send quotes and invoices to customers.
• Receive and post payments on commercial accounts
• Manage installation and service team to ensure proper coverage, day to day direction and coordination of service staff, managing time off requests.
• Managing data in ERP system; ensuring data is correct, complete, and entered timely
• Files applicable project permits and scheduling equipment inspections in partnership with install and service team.
• Contract Management, to include: Prevailing wage coordination, facilitating the contract and deposit process, AIA billing and state and federal form requirement, commercial contract review, negotiation, and execution in conjunction with inside general counsel
• Generation of sales contracts for elevators, wheelchair lists, and dumbwaiters
• Management of punch list
• Coordination of materials and architect requirements; Finish details, drawings, project advance schedule, samples
• Support management in establishing periodic forecasts and annual budgets
• Additional duties as assigned

LW CAREER

Required Education, Experience, and Skills:

• Minimum of 3+ years of elevator experience or related project management experience.
• Proven experience in cost estimating, scheduling, and contract administration.
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Strong time management and organizational skills
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Strong knowledge of project management principles
• Excellent oral and written communication skills, presentation skills, and project management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; familiarity with payroll software.

Physical Requirements and Working Conditions:

• Working conditions are normal for an office environment. Must be able to operate computer for most of workday with appropriate rest periods.

PI