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PLADS SF App Architect

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AFLAC

2021-12-03 07:34:06

Job location Farmington, Connecticut, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Job Summary

Responsible for using solid foundational knowledge of Salesforce application and administration best practices to develop Salesforce-focused solutions. Works across teams to understand the Salesforce Application needs and provide guidance and leadership for both Delivery Teams and Business Stakeholders.

Principal Duties & Responsibilities

  • Performs Salesforce Administrator functions such as managing users/profiles, permissions and sharing, page layout/UI updates, reports and dashboards, and declarative processes

  • Engages with representatives from multiple business and/or IT units to develop user requirements for enhancements to the system

  • Analyzes and understands business processes and end user needs to effectively prioritize, triage, recreate, and analyze system issues to determine root cause and provide solution recommendations

  • Implements complex requirements in Salesforce using declarative functionality

  • Assists in performing root-cause analysis for issues reported in Salesforce

  • Proactively monitors Salesforce environments for potential sources of issues

  • Prioritizes work in environments with competing and alternating priorities, with a constant focus on delivery

  • Continually refines business acumen and establishes domain / industry vertical expertise

  • Performs other related duties as required

    Education & Experience Required

    • Bachelors Degree In related field
    • Five years of experience with Salesforce Administration

    Or an equivalent combination of education and experience

    Job Knowledge & Skills

  • Salesforce Certifications

    · Administrator

    · Advanced Administrator

    · Platform App Builder

    · Sales Cloud Consultant

    · Service Cloud Consultant

  • In-depth knowledge of Salesforce products and functionality

  • Experience with:

    · Customizations on the Salesforce platform with declarative tools

    · Lightning Framework

    · Importing and Maintaining data through Data tools (such as Dataloader)

    · Providing direct user support and training

  • Attention to detail and results oriented, with a strong customer focus

  • Ability to work as part of a team and independently

  • Problem-solving and technical communication skills

  • Ability to prioritize workload to meet tight deadlines

  • Salesforce Community (Experience Cloud) Development/Configuration experience (preferred)
  • Salesforce Certifications (preferred)

    · Sharing and Visibility Designer

    · Data Architecture & Management Designer

    · Application Architect

    Competencies

    • Acting with Integrity
    • Communicating Effectively
    • Pursuing Self-Development
    • Serving Customers
    • Supporting Change
    • Supporting Organizational Goals
    • Working with Diverse Populations
  • Inform a friend!

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