Senior Desktop Support Technician

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Job description

Senior Desktop Support Technician

US-CT-Hartford

Job ID: 29
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
CareCentrix

Overview

As a Senior Desktop Support Technician, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot complex end user hardware, software, mobile device, and peripheral problems. You will serve as a subject matter expert and point of escalation for all end user reported issues.

Responsibilities

In this role, you will:

Work as part of the IT Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
Be responsible for timely ticket resolution and closure
Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
Execute the joiners and leavers process, including imaging, deployment, equipment returns and replacements
Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologies
Provide basic business level application support
Participates in and may lead special projects
Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers
Perform other duties as assigned
Must be willing to work off hours and be part of an on-call rotation

This is the job for you if:

You have past experience in a corporate desktop support role
You have a sense of urgency along with being task oriented
You have experience working independently with little supervision
You have experience interacting with senior level leadership
You proactively seek learning opportunities and is a self-starter
You are able to work full-time on-site in Hartford, CT

Qualifications

You should reach out if you have:

You have 5+ years' Desktop Support experience in a medium to large size organization
You have mobile device experience with Apple IOS platforms
You have expertise with Windows 10 operating systems
You have knowledge of enterprise systems configuration management systems (i.e. SCCM)
You have knowledge of the Microsoft Office Suite
You are able to troubleshoot and diagnose complex hardware problems
You have experience working in a highly regulated and secure environment
You have working knowledge or experience working within the ITIL framework
You have excellent oral/written problem solving and customer service skills required
You have the ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking

What we offer:

Comprehensive Health, Dental, and Vision plans with HSA Employer Contributions and Dependent Care FSA Employer Match.
Bonus Incentives/Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, and Tuition Reimbursement
Access to earned income between paychecks and financial support via PayActiv
Complimentary on-demand fitness, mindfulness, and nutrition.
Great culture with a sense of community, with career growth and development opportunities.

CareCentrix maintains a drug-free workplace.

PLEASE NOTE: The President's mandate states that all employees must be vaccinated or submit to regular testing and all of our team members will be expected to comply.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

PI

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