Business Systems Analyst

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Job description

Duties:
Develop Business Intelligence Monitoring and Reporting that supports US Patient Group and US Distribution.
Leverage best-in-class BI and reporting methodology and publication
Work closely with US Customer Operations (COR) leads and International lead to standardized timely flow of data requirement for key performance publication.
Where appropriate, use technology to publish Patient Group BI & Reporting (e.g. live screens) plus self-service BI reporting (Qlik)
Interpret business data and identify both positive and negative trends that may impact the customer/patient experience. (SAP, CRM tools, external data sources)
Ensure full KPI and Reporting demand is met 100% of the time
Drive the necessary processes to ensure 100% compliance with data governance.
Advise and define optimal solutions for BI Monitoring and Reporting.
As a member of the US Patient Group, determine how to leverage key organizational capabilities to implement and execute critical, long-term strategies and objectives to ensure the optimization of standardization of best practices.
Develop solutions that manage and coordinate information captured on for Patient Support Group
Lead BI projects and initiatives.
Demonstrate the ability to support complex and innovative cross-functional change.
Develop close working relationships at all appropriate levels of the Supply Chain Operations & Client Operations
Ensure operational readiness, and provide ongoing training for growth and development for users of BI toolsets
Monitor programs and procedures to ensure accurate and timely capture of BI.
Drive the necessary actions to support successful launch of new products, line or market extensions
Ensure the necessary processes to ensure 100% compliance with all regulations GxP, Financial, Regulatory etc

Skills:
6-9 years of proven BI management and/or analytical function
Demonstrated strong analytical approach to problem solving, use of data for decision making purposes and developing key performance indicators to drive business value
Demonstrated relationship management (both face-to-face and remotely)
5+ yrs experience in customer operations, customer support and supply chain.
Supply chain experience in the pharmaceutical sector would be ideal
Proven capabilities in managing emergent, complex, logistical situations that may be life threatening for a patient.
Excellent understanding of local regional and International order to invoice processing and regulations for pharmaceutical products
Team player with the ability to manage multiple tasks simultaneously

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.