Business Analyst - Process & Data

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Job description

JOB SUMMARY
The Business Analyst - Process & Data is responsible for analyzing processes and data by identifying issues, trends and patterns found within a process review and/or data reports. The analyst makes recommendations for business and process improvement. The analyst works with business users to understand requirements/expectations and facilitates the interaction with different functional groups within the organization.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.

Identify, analyze and interpret trends or patterns in complex data sets.

Work closely with management to prioritize business and information needs.

Investigate and perform root cause analysis.

Define, document, implement and track process flows for all processes, procedures, and policies for the department.

Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.

Document processes using appropriate documentation tools, such as Microsoft Word, Visio, etc.

Document and help design the business processes supporting strategic Charter technology and product initiatives.

Interact with internal teams to ensure systems/tools are in accordance with business processes and rules; adjust systems/documentation accordingly.

Perform a cross-functional role to facilitate business process changes with stakeholders in other departments; work with stakeholders to support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations.

Audit and recommend updates to existing methods, procedures and process documentation on an as needed basis.

Participate in process requirements, planning and validation through operational testing to ensure plan changes meet business sponsor needs.

Manage the process review and signoff of new methods and procedures.

Support testing and roll out of all projects/process improvements that impact the department.

Understand policies, procedures and practices for analysis of business performance and impact.

Identify trends and occurrences in data and translate findings into various mediums including text, charts, graphs, displays and tables.

Perform other duties as requested by management.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Strong written and verbal communication and presentation skills
Ability to self-train and pick up new skills quickly
Proficient use of PC software applications (Access, Excel and PowerPoint)
Ability to create and maintain spreadsheets
Commitment to quality service through appropriate follow through, urgency and persistence
Strong analytical skills and the ability to present information in an understandable format
Ability to effectively consult with department managers and leaders
Moderate knowledge of telephone billing systems (CSG, CRM, ICOMS - Preferred)

Education
Bachelor's degree in Business or related field or equivalent experience

Related Work Experience Number of Years
Business Analyst/Data Analyst experience 3
Overall general systems and applications experience 2
Reporting tools experience (MicroStrategy)

PREFERRED QUALIFICATIONS
Related Work Experience Number of Years
General cable industry experience 1

WORKING CONDITIONS
Office environment
Exposure to moderate noise level

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
BGNBR - provided by Dice

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