IT Systems Manager

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Job description

Marquis & Co. is a multi-unit fast casual and full-service restaurant chain, with locations across PA, DC and NY. The IT Systems Manager will be responsible for installing, maintaining and managing the Company's IT systems and assets, both in-store, and at the corporate office. The ideal candidate will have previous multi-unit restaurant or retail experience.

The company's IT systems include:

In Store:

• POS Systems, Windows-based;
• Broadband LAN and WiFi networks with security features;
• Wireless tablets;
• Music, alarm, camera and security systems

Corporate:

• Company-wide e-commerce digital ordering systems and third party middleware database integrations;
• Office 365 Email Administrative Management;
• Cloud-based File management systems (Office 365);
• Broadband and WiFi Network with security;
• PC and Mac computers;
• Graphic Arts programs;
• Cloud-based accounting and restaurant management systems

RESPONSIBILITIES:

• First line of support to respond to and resolve support calls from employees related to hardware and software issues. Provides technical support and guidance to restaurant and corporate employees.
• Assists with on-site installation, service and training for any hardware/software needs within the restaurants and corporate office
• On-call support for restaurants during times of technical issues or service disruption
• Diagnoses and resolves POS hardware/software problems. Provides troubleshooting or escalation to vendors as needed.
• Interface with Senior Management and Operations Management regarding the evaluation, selection and implementation of e-commerce systems, POS systems and middleware systems.
• Serve as database administrator for e-commerce, POS systems and middleware systems, ensuring the integrity, security and reliability of these systems.
• Interface with Senior Management and Marketing Department, regarding the collection and interpretation of SEO, social and other digital marketing data.
• Oversees the administration of Office365 platforms, included but not limited to new user setup, training and maintenance of the programs.
• Ensures the overall security of the company's hardware and software. Maintains an integral structure for backing up files.
• Acts as the network administrator to ensure applicable security access to groups, files and technological equipment.
• Troubleshoots network performance issues and maintains a disaster recovery plan. Makes recommendations for upgrades, patches, and new equipment as they see needed.
• Works with web developers to ensure the appropriate setup and functionality of company sites.
• Ensures proper processing of IT provisioning requests. Issues and tracks all company hardware. Maintains records of serial numbers, issuance information.
• Procures, provisions and delivers new equipment based on needs, budget and method of use.
• Suggests changes or upgrades to existing hardware/software to better aide the end user.
• Works with and manages technology providers and vendors to ensure adherence to service levels.
• Evaluate, vet and purchase necessary technology products
• Responsible for the coordination and completion of IT requirements on all projects: setting deadlines, assigning responsibilities, monitoring and summarizing progress on each project. Creates project plans with detailed and accurate project scopes and realistic timeframes for completion.
• Implements policies and procedures regarding how to identify, document and resolve all IT issues. Ensures that all IT processes and procedures are clearly documented and followed.

REQUIREMENTS:

• Ability to work full-time, in office in Philadelphia, PA
• Bachelor's degree in Information Technology or related field.
• Minimum of 5 years of experience in IT in a similar role
• Restaurant, Hospitality or Retail experience highly preferred
• Experience with or well-developed knowledge of Office 365, POS systems and other restaurant business intelligence software
• Experience with hardware installations - desktops, mobile devices, Wifi networks, video/alarm systems, etc.
• Able to work independently to project manage technical needs
• A positive "can-do" attitude, energy and enthusiasm

We offer:

• Competitive Salary & Benefits package

• Paid Time Off & Paid Holidays

• Opportunities for internal advancement

• Salary increase opportunities

• Meal discounts at all of our locations

• Company sponsored Healthcare package including Medical, Dental, Vision

• Company sponsored 401(k)

• Pre-tax commuter benefits program

Compensation: $55,000.00 - $65,000.00 per year