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Business Analyst

Job Overview:

W. Norton is seeking an enthusiastic, energetic, and intelligent individual to join the fully remote team supporting Norton's digital products. Unique among publishers, Norton "grows readers for life," from preschool through middle school, high school, college, and beyond. While known for being the nation's largest independent, employee-owned book publishing firm, W. W. Norton also has a growing list of digital applications that serve students, instructors, and general readers. The Business Analyst will join a first-rate team of project managers, business analysts, UX designers, engineers, and QA analysts to create exceptional products for Norton's customers. The Business Analyst will collect, refine, and document requirements in accordance with project or application needs. The ideal candidate is detail oriented, eager to learn, and able to work independently. This position reports to the Director of Project Management.

Essential Job Responsibilities Include:

Gather, analyze, and define product and project requirements
Elicit functional requirements from cross-functional stakeholders (across marketing, sales and editorial within each publishing group) throughout the project lifecycle
Communicate requirements to development teams, track follow-through, and maintain projects throughout the SDLC
Refine user stories created by Product Managers (Product Owner) or stakeholders and create well-formed new user stories (as necessary)
Create acceptance criteria for user stories to define features and expectations for deliverables
Review UI spec and complete gap analysis
Translate business objectives into functional requirements
Probe to ensure requirements meet overarching product goals
Compile and maintain technical requirements, artifacts, and diagrams
Member of the scrum team and point of contact for requirements questions during an active sprint
Act as liaison between stakeholders, the development team, the design team, and the QA team

Collaborate and communicate with stakeholders, engineers, QA analysts and designers

Support the Project Manager and Product Manager in maintaining and refining the product backlog

Interact with the Project Manager and Product Manager in planning and scoping requirements
Collaborate with designers, Project Manager and Product Manager in planning requirements gathering sessions and workshops (both in-person and virtually)
Think out of the box in terms of suggesting alternative strategies to follow, methods to attempt, and ways to more effectively engage stakeholders

Help identify dependencies, working closely with the Project Manager and Product Manager
Work with Quality Assurance team to review test cases, test scenarios and overall test plans
Work closely with the Quality Assurance team to ensure good testing coverage is achieved
Facilitate feasibility analysis of requirements in consultation with the Technical Lead and developers
Lead user story grooming sessions to discuss the requirements, size stories, and answer scrum team questions
Participate and prepare for backlog grooming and sprint planning sessions
Work with the Product Manager on defining, preparing, facilitating, and comping results for UAT
Responsible for owning and maintaining internal documentation to define business rules
Responsible for understanding and communicating expected behavior
Responsible for performing system analysis and maintaining technical knowledge
Act as product expert for the team
Provide recommendations and analyses to Product Manager, Project Manager and Director of Project Management
Work closely with the entire product management team in the efforts to document, train, and support internal and external users of digital products

Required Qualifications:

Must be able to work full business hours
W. Norton & Company ("Norton") strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all new Norton hires. Norton makes reasonable accommodations for qualified applicants with disabilities, sincerely held religious beliefs, or other conditions protected by applicable law

Excellent verbal and written communication skills
Ability to understand and communicate technical concepts to both technical and non-technical colleagues
Organized with strong multi-tasking and time management skills
Excellent analytical and problem-solving skills
Attention to detail
Experience in assessing customer needs and product needs
Experience in working with diverse stakeholders and teams
Experience with or knowledge of agile development methodology
Expertise in using JIRA and other such tools
Ability to work with cross-functional teams
Ability to organize and work under strict timelines while producing quality deliverables
Ability to quickly learn and adapt to new technologies and programs
Ability to adapt to different team styles and dynamics while maintaining standards for deliverables
Knowledge of the publishing industry and the educational technology market (preferable)

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About Norton:

W. Norton & Company is the oldest and largest publishing house owned wholly by its employees. W. W. Norton & Company strives to carry out the imperative of its founder to "publish books not for a single season, but for the years." In college publishing, that imperative applies not only to books, but also to an ever-growing list of essential print and digital resources that support teaching and learning. For more information about the Company, visit us online at: .

W. Norton & Company is an equal opportunity employer. Employment with W. W. Norton is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, age, color, sex, sexual orientation, gender identity, religion, veteran status, national origin, marital status, mental or physical disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application/interview process should notify the human resource manager.