Client Relations Manager/Diversity & Inclusion

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Job description

Diversity & Inclusion Client Relations Manager - for prominent global law firm. This position can be located in NYC or Washington, DC. Ideal candidate is a strategic, results-oriented manager, to work with lawyers to strengthen and expand key client relationships through D&I initiatives. This is an opportunity to be part of a uniquely collaborative culture, working a global Marketing/Business Development function, collaborating with the D&I team to support marketing and D&I strategic action plan. Candidate will plan programs/initiatives to connect with clients on D&I issues.
Duties:
Relationship Management Program: Plan and execute measurable projects, events and campaigns connecting with clients on D&I topics and issues. Review D&I goals in annual client plans, support implementation and leverage good ideas across clients, offices, and industries. In coordination with D&I team, track D&I issues to inform potential client activities. Identify opportunities with individual clients and connect appropriate lawyers to pursue these opportunities. Collaborate with Marketing & BD team for coordinated approaches with clients on D&I efforts. Analyze industry, client, and legal data to proactively identify client expectations and opportunities to connect. Strengthen/develop external relationships with diversity-related organizations, thought leaders and vendors. Client Development & Marketing: Create compelling D&I content for client-specific pitch materials, including responses to RFPs. Analyze/track client engagement on D&I improving initiatives and to alert key attorneys to strategic opportunities that strengthen relationships with clients through D&I. Coordinate with Market Research team to analyze market opportunities and assist attorneys/groups in preparation for client meetings. Client Feedback: Conduct client interviews to obtain feedback on D&I efforts, relationship with client, and ways we can continue to improve. Maintain and track client feedback interviews.
Position Requirements: Bachelor's degree required. MBA a plus. Excellent interpersonal and written communications skills. Proven leadership and proactivity/initiative. High-energy, creativity, and value-added orientation. Proven success working with deadlines and other pressures while maintaining a professional demeanor. At least five years of experience in law firm/professional services marketing and business development. Prior experience dealing with US and global D&I issues, trends and best practices is ideal. Prior experience with client feedback program is ideal. Advanced knowledge of Excel, PowerPoint, and Word. Proficiency with InterAction, Salesforce, or other CRM systems and knowledge management tools are a plus. Salary is commensurate with experience.