Please scroll down, To apply

CRM SME

hiring now

FIS LLC

2021-12-03 07:32:33

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Sales & Marketing

Job description

Company Description

Future Integrated Systems, LLC (FIS) is a leading services provider with an impressive track record for providing high quality and cost-effective Information Technology (IT) solutions for both Government and Commercial clients. Since its inception, FIS has earned a reputation for successfully providing Enterprise Architecture and Systems Integration, Software Engineering Processes, Software Development, Enterprise 2.0 Implementation, and Business Process Reengineering (BPR) services. Our wealth of professional experience and seasoned personnel deliver an extraordinary and broad range of expertise to each customer engagement

Future Integrated Systems is looking to hire a Microsoft CRM subject matter expert to assist in CTI integration with CRM databases that integrate into Microsoft Teams. This requirement will mostly be utilized with our Anywhere 365 Contact Center platform and other UCaas applications as assigned.

These CRM requirements will be used to keep track and store customer information, enhance the customer experience, and increase efficiency. This will be implemented with our Anywhere 365 and additional UCaas Platforms for functionality and productivity.

Technical Requirements

Here's a list of requirements that will vary within the Departments of our client. These requirements will vary but are not limited to the following:

  • Business intelligence
  • Helpdesk requirements
  • Social Media, voice, chat, SMS, email integration and other applications with Unified Communications Contact Center platforms
  • Integrating Scheduling applications and calendars
  • Computer Telephony (CTI Integration)
  • Workflows
  • Collaboration
  • API requirements

Progress Tracking & Reporting

These projects will be tracked individually and documented via progress meetings, progress reports and other duties as assigned to senior management.

- provided by Dice

Inform a friend!

Top