Customer Support Specialist, Linux - Work From Home - M

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Job description

Customer Support Specialist, Linux - Work From Home

We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7, so the shift may be 2nd shift (e.g., 3pm to 12am) and not 1 st Shift (e.g., 9am to 5pm). This is a 100% Remote opportunity.

Responsibilities:

- Provide technical support for customers via phone, ticket system or messenger.

- Provide support in a wide range of advanced Linux and AWS server management issues.

- Use critical thinking skills to identify and resolve technical problems.

- Maintain effective communication with internal and external channels.

- Provide short-term resolutions and develop preventative measures for the longer term.

- Monitor server alerts for any performance issues and address them appropriately.

- Help create internal documentation as well as customer facing knowledge base.

- Assist in onboarding, training and mentoring new team members.

- Keep up to date with relevant technologies.

Qualifications:

- 1+ years of experience in customer service/technical support via phone or ticketing system.

- Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.

- Experience with troubleshooting in multi-user environments.

- Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).

- General understanding of networking (TCP/IP, DNS, Routing, E-Mail).

- Demonstration of independent thinking and decision-making abilities.

- Ability to multitask, adapt to changes quickly, and to prioritize work.

- Excellent communication, availability and interpersonal skills.

- Strong troubleshooting skills in a fast-paced environment.

- Open to 24/7 support environment.

- Availability to possibly working weekends.

Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting

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