Employee Advocate Partner

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Job description

Yelp is looking for an Employee Advocate Partner to join our Advocate Partner (AP) Team. You will be part of a dynamic team of employee relations experts and will use your coaching, performance enablement, change management, workplace safety, and employment law experience to help grow the Advocate Partner function at Yelp and to maintain and improve upon our engaging and inclusive culture. As an Employee Advocate Partner, you are responsible for developing and maintaining positive, value-added, consultative relationships with business leaders and HRBPs across the organization. You'll leverage these relationships of trust to identify and resolve employee issues within these groups. You'll be responsible for coaching and advising leaders and employees on all performance management matters including absenteeism, performance, conduct and harassment, and ensuring compliance with policies, practices, and applicable employment legislation. You must have a broad knowledge base in developing policies and procedures, conducting internal investigations through to resolution, and consulting with leaders on employee issues and trends.

This is a full-time remote role based in the United States
#LI-Remote
Where You Come In
You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
You will participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
You will design and facilitate leadership training on key employee relations topics
You will utilize a consultative approach to provide objective coaching and counseling services to managers and employees. Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
You will identify opportunity areas and implement programs to drive a proactive employee relations climate
You will facilitate involuntary exit process and conduct exit interviews
You will actively contribute to the success of the AP team
You will complete other duties as assigned

What it Takes to Succeed
You have a minimum of three to five years of Human Resources experience with a strong understanding of employee relations and employment law
You have a Bachelor's degree and PHR or SHRM-CP certification preferred
You have experience in an HR consulting role with a demonstrated ability to influence without authority
You have the ability to remain professional under pressure and exceptional conflict resolution skills
You have the ability to effectively work independently and identify when to engage additional resources or escalate as necessary
You can demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines
You have excellent interpersonal skills and experience dealing with all levels within an organization
You have excellent verbal, written, and presentation communication skills; experience contributing to the development of employee communications and training programs
You have sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
You have the ability to conduct investigations and drive to positive resolution
You have impeccable discretion when handling sensitive and confidential information
You have experience in a high volume contact center environment preferred

What You'll Get
Effective your first day: Full medical, vision, and dental
15 days PTO and 11 paid holidays (per year)
Up to 14 weeks of parental leave
Monthly wellness subsidy
Access to fully stocked Yelp kitchens
Flexible spending account
Pre-tax commuter benefits
401(k) retirement savings plan
Employee stock purchase plan

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."

We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

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