Salesforce Business Analyst

---

Job description

Salesforce Business Analyst Duration: 12+ month contract
Location: Lisle, IL / Remote

Job Description:
The Salesforce Business Analyst will work on a team responsible for delivering enterprise cloud technology solutions across many business units. They will play a key role in both new development and enhancements by serving as the primary interface between the Salesforce user community and the technical team.

Job Duties:

• Establish strong partnerships with business areas, leveraging Salesforce functionality to increase Sales, Marketing, Dealer network, and Service capabilities across the enterprise.
• Provide input to the strategic planning process for the Salesforce platform.
• Serve as a functional lead on Salesforce projects.
• Lead discovery and requirements gathering sessions.
• Recommend alternate approaches.
• Document business requirements and user stories.
• Map requirements to out-of-box functionality within Salesforce
• Support technical staff during development to ensure that solutions will meet the business requirements.
• Support Agile software development methodology and contribute to all phases of the software development lifecycle.
• Configure minor Salesforce functionality to meet business requirements.
• Create test cases and test scripts.
• Conduct functional testing and coordinate User Acceptance Testing, accurately documenting and prioritizing defects and re-testing resolved issues.
• Create training materials, job aids, and system deployment communications.
• Conduct stakeholder training.

Qualifications:

• Bachelor's degree in Computer Science or 5+ applicable experience with a BS in another technical field
• 3+ years of experience in relevant field
• Salesforce Admin certification preferred
• Proven ability to succeed in fast paced, demanding cross-functional environment working with business users, project team members, IT development personnel
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Strong interpersonal, organizational, analytical, and creative problem-solving skills
• Ability to handle complexity
• Strong understanding of systems.
• Ability to understand technical terms and system design considerations
• Curious, goal oriented and highly self-motivated with a passion for driving transformative change
• Strong customer service orientation
• Enjoys people and creates raving fans
• Experience soliciting, gathering, and analyzing user input and documenting requirements
• Experience training end users
• Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
• Work experience in OEM manufacturing or aftermarket parts industry a plus
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio
• Excellent verbal and written communication skills required
• Excellent attention to detail

- provided by Dice