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SAP CS (Customer Service and Repair) Positions

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Convergent Consulting Inc

2021-12-03 11:30:03

Job location Washington, District of Columbia, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

2 - SAP CS (Customer Service and Repair) consultants needed.


I still have 2 openings for a 3-5 year project where I need multiple SAP CS (Customer Service and Repairs) functional consultants. This role is 100% Remote. Please send the candidate WITH RATES AND CONTACT INFORMATION. Thank you.

Role: SAP CS Functional Consultant

Location 100% Remote, CST based

Duration: 3-5 years

Job Description:

Top Skills' Details
1) SAP CS and Service and Repairs Module
2) Regulatory Industry preferred
3) 2+ years of experience with these modules

Responsibilities include Consulting with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements. Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost effective manner. May configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements.
May lead cross-functional linked teams to address business or systems issues.

Under the Global Process Owner for Service and Repair at our client
-This group partners with 20 OU's and regions supporting contact center, service repair and then they wrap automation and services around them
-Just went through a large service strategy perspective
-Implementing systems globally
-Service Now for contact center
-ServiceMax for Field Service
-Have a Salesforce flavor as well
-Looking for people that have knowledge within those systems and they can deal with interfaces and integration
-Translating requirements
-Minimal configuration work but SAP exposure/ Service Now exposure
-BA role working as a liaison

- provided by Dice

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